Concerns and complaints

We are committed to providing our residents and customers with a high standard of service and responding promptly, courteously and effectively to any problems or issues that are brought to our attention. We will act immediately to resolve the problem and, to the best of our ability, prevent it happening again.
 
Concerns and complaints do arise. When they do, we want you to let us know so that we can put things right as quickly as possible — preferably on the spot.

If you remain dissatisfied and would like to register a complaint, our Complaints leaflet gives details of our procedure and sets out the steps to take.

All complaints are handled in line with this procedure. If you feel at any point that the procedure is not being followed, please tell our Complaints Coordinator.

You can make a complaint using any method that is convenient for you — in person, by phone, fax, email or in writing. Please do not hesitate to ask us for help, or if you are unsure about anything to do with making a complaint.

To read our complaints procedure please click here.