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Residents Handbook
Residents Handbook
The Residents' Handbook is for Hanover Housing Association residents has been put together to help answer many of the questions residents have when living in a Hanover property. If you would like a copy of the Residents' Handbook please contact your estate manager.
A new version of the handbook will be produced in the Summer of 2008
Please click on the links below to view each handbook section independently:
|
Section
|
Pages
|
Contents |
|
3-4
|
Residents Handbook Welcome | |
|
5-6
|
Residents Handbook Charter | |
| Section 1 |
7-10
|
Residents Handbook Moving In |
| Section 2 |
11-14
|
Residents Handbook Estate Manager |
| Section 3 |
15-28
|
Residents Handbook Repairs Service |
| Section 4 |
29-36
|
Residents Handbook Rent Service Charge |
| Section 5 |
37-41
|
Residents Handbook Tenancy |
| Section 6 |
43-48
|
Residents Handbook Supporting People |
| Section 7 |
49-54
|
Residents Handbook Listening |
| Section 8 | 55-57 | Residents Handbook Hanover OnCall |
| Section 9 |
59-66
|
Residents Handbook Your Estate |
| Section 10 | 67-70 | Residents Handbook ASB |
| Section 11 |
71-76
|
Residents Handbook Complaints |
| Section 12 |
77-82
|
Residents Handbook General Information |
| Section 13 |
83-85
|
Residents Handbook Fair Treatment |
| Section 14 |
87-90
|
Residents Handbook Quality Service |
| Section 15 |
91-94
|
Residents Handbook Moving On |
| Section 16 |
95-98
|
Residents Handbook Contacts |
|
99-102
|
Residents Handbook Index |
