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Contact us

By providing your details you confirm that you are happy for us to contact you via email, telephone and/or text message. We will not use your details to create a mailing list and will not pass them onto third parties.

General enquiries

Office hours: Monday to Friday, 9am to 5pm
Tel: 01480 475 069
Email: general.enquiries@hanover.org.uk

Hanover on Call

Dedicated alarm call monitoring and telecare assistance service for Hanover tenants and homeowners, providing 24/7 support, 365 days a year.

Tel: 01249 443930 or 0844 892 1013
Calls cost 5p per minute from a BT landline. Calls from other operators and mobile providers may vary and will be charged at their standard rates.

Making a payment

For all payment enquiries, please contact our Income Management team on 0330 131 9837 (local network charges apply) or via email to income@hanover.org.uk.
If you want to know more about payment methods, please see How to pay your service charges (homeowners) or How to pay your rent, support and service charges (tenants).

Complaints

Our Complaints helpsheet contains full details of our complaints process. To log a formal complaint:
Tel: 01274 302070
Email: complaints@hanover.org.uk

Compliments & suggestions

Email: feedback@hanover.org.uk

Lettings enquiries

Office hours: Monday to Friday, 9am to 5pm
Tel: 0800 280 2575 (freephone)
Calls are free from landlines but you may be charged if you call from a mobile, depending on your call plan.
Email: lettings&enquiries@hanover.org.uk

Be Wise advice

We support residents with a range of free services relating to benefits and entitlements, energy switching, home adaptations and contents insurance.
Tel: 0800 023 4477 (*freephone) or 01480 224 753
*Calls are free from landlines but you may be charged if you call from a mobile, depending on your call plan. Lines are open Monday to Friday between 9am and 5pm.

Recruitment

Office hours: Monday to Friday, 9am to 5pm
For current vacancies and/or to apply using our online application form, see our Careers section. Please read our Guidance notes before starting your application. We are unable to accept CV applications unless specified on the vacancy details.
Email: recruitment@hanover.org.uk

Procurement

Office hours: Monday to Friday, 9am to 5pm
Email: procurement@hanover.org.uk

Media & press

Rob Ghosh, Media Relations Officer
Mobile: 07714 973 059
Email: rob.ghosh@hanover.org.uk
David Leslie, Media Relations Manager
Mobile: 07867 462 137
Email: david.leslie@hanover.org.uk

Website enquiries

Office hours: Monday to Friday, 9am to 5pm
Email: webmaster@hanover.org.uk