An innovative automated website assistant, created by virtual character consultants Daden Limited, has helped Hanover generate over 10,000 hits to their web site in the first week since the launch.

Called “Hanover Helps”, the assistant is based on “chatbot” technology created by Daden Limited. The chatbot, which takes advantage of the latest web-delivered text-to-speech technology, allows visitors to the site, including the visually impaired, to “ask” questions about Hanover’s services.

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