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Hanover works with local volunteers to offer more help to residents
'I was nervous about going out on the scooter on my own but Andy’s really built up my confidence.'
Roy Seymour, resident
Estate manager Lynne Stevens works part-time and wished she had more time to spend with residents. Some just wanted a chat over a cuppa, others needed a bit of confidence to go out on their own.
Lynne decided to see if local volunteers could help. She says, ‘Residents were grateful for extra help from any friendly source, it didn’t really need to be me.’
She registered with her local agency, The Volunteer Centre for Patchway, Filton and The Stoke. Through the Centre’s network, four residents have received regular visits from regular helpers which can include a chat or a trip to the shops.
Volunteer Andy visits resident Roy Seymour every Monday. Roy recently got a mobility scooter but was a bit wary of using it on his own. He’s gone out a few times for a spin with Andy close by and now feels a lot better about it. If they’re not out and about, then Andy and Roy are happy enough to have a ‘man to man’ chat!
Hanover will be publishing more stories like this in its second annual edition of Inpractice – to be published at the end of September. For more information about our Inpractice publication please click here.
