We are committed to providing excellent learning and development opportunities to ensure our staff have the necessary skills and capabilities to do their jobs.  We have a range of existing programmes, overseen by our dedicated Learning and Development department, for which we have received national awards and accreditations that highlight the quality of the training on offer.  We also have ambitious plans to expand our training provision.

Induction

Whenever you join any organisation, there is always lots to familiarise yourself with! With that in mind, we have designed an induction process to support staff when they join Hanover.

Local Induction

All staff receive a local induction with their Line Manager to cover the information, skills, policies and procedures that relate to their role. To support this process we have produced a checklist of key topics for the Staff Member and their Line Manager to cover, with links to relevant documents and information on the Hanover intranet.

Corporate Induction

All new staff are invited to attend our one-day Corporate Induction event within the first two months of joining Hanover.  This interactive event enables a new staff member to meet members of our management team, review our history, values and mission, roles of our directorates and outlines our future goals and direction. It also highlights how each staff member's role fits within Hanover.

Leadership and Management Development

To achieve our vision of becoming the leading provider of retirement housing we recognise that we need highly competent leaders and managers who, with their teams, will deliver our high quality services. Our innovative management development programme called Aspire has knowledge seminars and peer-discussion that support the development of key leadership and management skills.

We have gained accreditation for our programme with the Chartered Management Institute (CMI) and become an Approved Centre. This enables those who complete Aspire to gain a CMI Diploma in Management and Leadership at Level 5, which is fully funded by Hanover.

We are currently developing a new leadership programme for senior managers called ‘Inspire’, which will lead to a strategic Level 7 Certificate in Management and Leadership.

Estate Manager Modular Programme

We have developed our own Foundations Modular Training Programme to support the work and practice of our Estate Managers, which comprises of the following modules:

Putting People First, Services to Applicants and Residents, Well Maintained Buildings, Best Value for Money, Safeguarding, Understanding Dementia, Welfare Benefits.

Each module has a mandatory one-day seminar, which is followed up on the estate with a workbook to relate the knowledge to daily work practice.

Working in partnership with Ealing, Hammersmith and West London College we have gained accreditation for the programme enabling Estate Managers to gain a Chartered Institute of Housing Level 3 Certificate in Housing, which again is fully funded by Hanover.

We also provide a range of specialist optional seminars to help our staff provide excellent customer service and support for our residents.

Professional Qualifications and Work-based Skills Training

Hanover is committed to supporting staff to undertake relevant professional qualifications and courses to assist them to effectively perform their role. This includes full or part funding of tuition fees, paid study leave, contribution to course books and materials and fees for student membership of professional bodies.

We also encourage staff to undertake National Vocational Qualifications (NVQs) and we currently have staff on NVQ and Diploma programmes in Management, Team Leadership, Customer Care and Business Administration.

In addition to all of this, we also deliver a programme of optional seminars and IT training which all staff can access.

E-learning

Owing to the geographical spread of our staff we provide our Hanover E-Learning Opportunities (HELO) system which enables all staff to access a range of web-based courses in personal and professional development, Microsoft Office skills and key Hanover systems, when and where they like!

Our Accreditations

Investors in People
Chartered Management Institute Approved Centre
TAP Gold Partner Award
Customer services excellence
Positive about disabled people