Licenced to drill – Hanover launches innovative handyperson pilot in Durham
15 July 2015
Hanover Housing Association, which recently received a 90 per cent satisfaction rating for the quality of its repairs, is being hailed by residents in Durham after launching an innovative handyperson service.
The service, which is free for residents, was introduced to deal with small jobs ranging from minor plumbing to joinery repairs.
With 500 Hanover properties in the region, handyman Andrew Kelly is kept very busy with an increasing number of jobs each week.
The handyperson service is paid for by Hanover through the estates repair budget and is expected to make the organisation and its residents significant savings over the coming months.
Tom Brown, Director of Extra Care and Services for Hanover, says: ‘The handyperson service is proving to be a real hit with our residents.
‘Many of our residents are on fixed incomes and can be among the nations poorest. Not only has the service reduced repair costs, it also provides a fast and responsive solution. ‘
Hanover resident Linda Fenwick said: ‘This service has been a real winner. It’s fast, friendly and cost-effective. The best thing is we have someone we know and trust to carry out our repairs.’