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News 17 January 2017 l Housing

24/7 alarm call service gets the thumbs up from residents

Residents using our Hanover on Call alarm service gave us a very welcome 98% satisfaction rating in our most recent users’ survey.

The survey also showed 94% of residents satisfied with the speed of response and the same number with the helpfulness of the operator, while 91% thought they got value for money.

The findings came as we also passed our 2016 audit by the Telecare Services Association, with flying colours.

Hanover on Call provides round-the-clock peace of mind to more than 22,000 residents in England. Of the hundreds of calls taken by our dedicated team each day, around 12 will be major emergencies.

The service offers real flexibility, with residents opting for the level of support they currently need.

The core alarm call service typically provides pull-cords or pendants in homes and communal areas, so that residents can quickly call for assistance. The system can be used to monitor communal door entry systems, smoke detectors and fire alarms, and carry out remote testing to identify equipment faults.

The team make large numbers of daily calls to check that people are well, as well as taking calls about emergency repairs when estate managers are off site.

In addition, Hanover on Call provides highly sophisticated telecare systems that are helping frail and disabled residents to carry on living independently.

Using rapidly advancing assistive technology, we can detect when someone falls over, or out of bed or a chair. We can set up an early warning system for overflowing baths or sinks. We can also provide vibrating or flashing alerts for people with hearing impairments.

Survey respondents, as well as representatives on our Residents’ Council, have given us very positive feedback on our service – reflected below.  The survey has also provided valuable insights into the ways we can continue to improve this important part of our work.

What residents think

Hanover On Call Word Cloud 1