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Research
While the number of older people in society is rising, relatively little is known about their future needs. Hanover’s research programme seeks to clarify the views and needs of older people –including people who currently live in Hanover properties as well as those who might choose to do so in future.
Using both qualitative and quantitative methods, we use the findings and conclusions of our studies to inform our work so that we can build better homes and more effectively manage our properties in line with what our residents want. Our research is topical and contributes to current political and social issues, making it invaluable in our lobbying to central and local government to improve standards of living for older people everywhere.
Our research activity spans a range of issues and is carried out by commissioning work from external bodies as well as using our in-house resources.
Recent Research
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A survey of applicants for Hanover property who had decided not to accept offers, to understand the reasons for their decisions
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The impact of design in Extra Care Housing for people from Black and Minority Ethnic Groups
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An evaluation of recently developed Extra Care Housing estates (now being extended to cover Retirement Housing as well)
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A survey of catering in Extra care Housing. Click here to see the results.
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An Evaluation of Hanover’s new repairs process (identified as one of the Tenant Services Authority’s local standards pilot)
Current Research
In 2010 we are undertaking a major study linking the impact of Local Agreements and peoples’ preferences in respect of support services. We are carrying out this research to underpin business planning for services which reflect peoples’ developing aspirations, while being affordable and offering value for money.
Working in Partnership
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Personalisation: Hanover is working with the Housing Associations Charitable Trust (hact) and the London Borough of Barking and Dagenham to support Up2Us, a project to promote the involvement of residents and service users in making choices about care and support
Click here to visit the hact website for more information
Click here for a summary of Hanover’s work with Up2Us
- Dementia, Hanover is a founder member of the Housing and Dementia Research Consortium (HDRC) alongside several other major housing providers for older people. HDRC has been set up to promote research into the most effective models of housing with care for people with dementia .
Measuring Satisfaction
We carry out a range of activities to evaluate satisfaction levels among residents as well as staff, including;
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‘STATUS’ (large scale resident satisfaction surveys, currently carried out every 3 years)
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A rolling programme of monthly telephone surveys of samples of residents to gauge views on range of Hanover services and activities
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Periodic staff satisfaction surveys
For further information about our research programme, please contact us
