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Opportunities to get involved

National and regional consultations

There are no national or regional consultations currently taking place.

Engagement opportunities for residents

To find out more about any of the opportunities listed below, please contact our Service Development Team on 01784 446117 or via email at engagement@hanover.org.uk. Information listed under the 'Time commitment' column is not exact, but provides you with an indication of the amount of time you may need to put aside for to take part.

Opportunity
Time commitment
Other information
Coffee mornings
A great way to meet your neighbours and estate manager and chat with them about what is going on at your estate


Drop in as and when you wish


Ask your estate manager for further details

Complaints
We welcome feedback from residents. If you wish to make a complaint, please speak to your estate or housing manager, who will try to resolve the issue as quickly as possible


Only the time it takes you to write or telephone your complaint and to read response letters. 
Occasionally we may wish to meet with you to discuss your complaint 

If you find you cannot resolve a problem with the help of your estate manager, contact us on 01480 475069 or email complaints@hanover.org.uk
Estate consultations
If we’re considering making changes to the way we do things or are planning to introduce a new service, we often organise consultations at estates to gather a wide range of views  

Time commitment will vary depending on the topic of the consultation

We will inform you about how to take part in a consultation at the time
Focus groups
To explore how residents feel about our current services or plans for future services. These collective discussions are often facilitated by an experienced researcher, in order to make sure all attending can have their say

Half a day

Intouch members can decline to take part in any focus group


Join our Intouch panel to receive invitations to focus groups 
Greenshoots Panel
Resident and staff panel members score applications to our Greenshoots grant scheme and decide which projects receive funding


1-2 hours a month to review applications 

2 hour in-person meetings, held once or twice a year 

You can review applications from home and telephone or email your score 
Hanover Communities Council
A national residents’ group that co-ordinates resident scrutiny activity and holds our senior leaders to account

3-4 hours a month, with occasional days for training and in-person meetings 

Meetings held online, by telephone and in person
Ideas And Creativity Group
A national group that helps bring good ideas from residents to life. The group is currently developing a suggestion scheme for residents

3-4 hours a month, with occasional days for training and in person meetings 

Meetings held online, by telephone and in person 

Intouch
Hanover’s national residents’ consultative panel. We regularly send Intouch members invites to take part in focus groups, surveys, working groups and other engagement activities. Please join Intouch if you would like to receive invitations to these events  


We will inform you of the time you need to commit in any invitation to an Intouch activity.
You can decline to take part in any activity to which you’re invited

 
Oversight And Intelligence Group
A national group that monitors Hanover’s performance and undertakes scrutiny reviews of particular service areas

3-4 hours a month, with occasional days for training and in person meetings 

Meetings held online, by telephone and in person 

Local Agreements
An opportunity to get involved with collective resident decisions about how your estate is run.  Your local agreement is a document that records these decisions. We hold regular consultations with residents to agree the content 


Time commitment will vary depending on the decision in the local agreement that is being reviewed 

Ask your estate manager for further details

Local estate meetings
Estate managers regularly hold local meetings or coffee mornings to listen to residents’ views 


Drop in to estate meetings as and when you wish 

Ask your estate manager for further details

Residents’ Associations
Organisations set up by residents so that they can work together to become more involved in and improve the estate they live in


Your association can tell you about opportunities to get involved and the time you need to commit 

Ask your association or estate manager for further details 

Resident Complaints Panel
Panel members provide an independent review of residents’ complaints that are unresolved after having gone through our one stage complaints process 


1 hour a month 

Meetings held by telephone 
Residents’ groups and social clubs
These groups create opportunities for residents to socialise, take part in activities, fundraise and develop projects to improve their health, wellbeing and the quality of life on their estate

Time commitment will vary depending on the group or social club you are interested in 

Ask your social club or estate manager about what is going on at your estate 

Satisfaction surveys
Every few years we send a random sample of residents a STAR survey, asking how satisfied they are with aspects of our service.
We may send you a short satisfaction survey to complete shortly after you have received a service from us
For example, a contractor has recently completed a repair in your home


10 minutes 

We may send you a short satisfaction survey when you have received a service from us 

Service Model Review Group
This group has an oversight of Hanover’s project to develop a new service model and acts as a critical friend to ensure that the needs of residents are at the heart of this project 


1-2 hours a month, with occasional days for training and in person meetings 

Meetings held online, by telephone and in person 

Short surveys
Surveys are a great way to tell us what you think, without having to leave the comfort of your own home. We regularly send short surveys to Intouch members, asking them to answer questions about one of our services 


10 mins – 1 hour per survey
Intouch members can decline to take part in any survey sent 


Join our Intouch panel to receive invitations to take part in short surveys