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Access to care

Although Hanover doesn’t provide personal care services directly, we can provide help and advice on how you can access local care services.

Personal care can include:

  • Help with getting up, washing and dressing, and going to bed
  • Assistance with housework, cleaning and shopping
  • Helping you to prepare meals, or preparing or providing meals for you
  • Providing assistance in relation to other medical or health needs


On most of our Extra Care Housing estates there’s a dedicated care team based on site. This team works closely with the estate manager to ensure residents have access to the personal care services they need.

Before you move to an Extra Care Housing estate, you'll be required to have a care assessment. This will enable us to fully understand your needs. The criteria used for assessing needs vary depending on location. Your local estate manager will be able to provide you with more detailed information about the care assessment process for their estate. You can find out more by visiting our How to apply - Extra Care Housing page.

If you live in a Retirement Housing property, your estate manager will be able to help you to access support from local care providers if required.

Paying for care and support

If you live in a property that is managed by Hanover, some of the services provided will fall under the heading of support charge. Examples include: responding to individual emergency alarm calls, regular visits to certain residents, and discussing any adaptation requirements (such as needing a shower instead of a bath). In some cases, these are funded by the local authority. Our Support Services helpsheet contains information on this subject. Financial assistance may be available to help with care and support costs - please visit our Money Wise section to find out more.

Other care and support

Services vary by estate: for example, additional support and care services may be included in the service charge you pay at some estates, while other services may be payable on an individual request basis. Services may include:

  • Dedicated on-site care team (Extra Care Housing estates only)
  • Restaurant (Extra Care Housing estates only)
  • Window cleaning
  • Gardening
  • Laundry
  • Visiting chiropodist
  • On-site or visiting hairdresser and/or beauty therapist