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Money Wise

Benefits & entitlements advice

Provided by our Financial Rights team

Whether you rent or own your home, we could help increase your income by carrying out a short eligibility check. Please get in touch with us if:

  • You've always thought you would not be entitled to financial assistance
  • You're unsure that you are claiming all the benefits to which you are entitled
  • Your circumstances have changed and you think you may be entitled to additional benefits or allowances
  • You want to know about changes to the benefit system and how they might affect you

Further information is available as follows:

Examples of how we have helped residents

Case study 1 

Mr T approached Money Wise to support him in a dispute with the Department of Work and Pensions (DWP). A case of mistaken identity saw Mr T’s pension savings credit, housing and council tax reduction wrongly suspended. Money Wise was able to confirm to Mr T his benefit entitlements, offer advice and support, and liaise on his behalf with the DWP and Housing Benefit departments. This led to the reinstating of benefits at the correct level.

Afterwards Mr T commented: ‘It’s great to know that this service is available. A general presentation on the Money Wise service was given at our estate, followed by a one-to-one meeting, which was very helpful. Be Wise gave me invaluable advice and guidance for handling a difficult situation, which has thankfully now been resolved.’

Case study 2 

Mr E has dementia, poor mobility and often suffers from low mood as a consequence. He and his wife, who is his main carer, were becoming increasingly isolated and housebound. 

With the support of the Financial Rights team to complete the forms, Mr E was awarded high rate Attendance Allowance in December 2015. 

Mr and Mrs E have decided to use this extra income to help run a car so that, for the first time in 10 years, they can visit family, friends and participate in everyday life.

Mrs E said: ‘Securing this extra income has been a big boost for us both. Having previously always been the outdoor type, we found ourselves just staring out of the window or watching TV, as it was impossible for my husband to use public transport or even to walk a short distance. Now we have the car, I’ve booked a few lessons to boost my confidence in driving. Simply being able to socialise and go shopping together helps lift my husband’s mood. This means that I don’t have to worry so much about leaving him alone while I complete essential household tasks.’