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Staying safe online

Your security

Scams are becoming increasingly commonplace, with scammers using a number of methods (phone calls, post, text messages, fake emails, doorstep calling, etc) to try and extract money from people by accessing personal details such as name, address, passwords, bank account numbers and date of birth.  

Our approach

We take residents' safety and wellbeing very seriously. Please be aware that Hanover will not contact residents by phone or by email to ask for personal details. If you are approached by anyone claiming to be from Hanover, please do not give them any of your personal information.

If at any point you receive such calls or emails from anyone claiming to be from Hanover, it is really important that you let us know by reporting this to your estate manager or housing manager.

External resources

The following organisations offer a range of advice on how you can protect yourself from scams:

  • Age UK provides information on phone scams, cold calls and nuisance texts
  • Citizens Advice has tips on reducing the chance of scammers obtaining your personal information via your computer, tablet or smart phone
  • Action Fraud is the UK’s national fraud and internet crime reporting centre. The service is run by the City of London Police working alongside the National Fraud Intelligence Bureau
  • The Metropolitan Police have produced a useful guide entitled 'The Little Book of Big Scams'
  • Which? has a free website created to provide independent information on all aspects of care for older people. There is a specific section regarding scams and older people