How do I get around this site?

To move around the site, click on the menu items with your mouse. The main menu is at the top of the page. When you have clicked on a main menu item, a sub-menu appears on the left. Sometimes a section will have more links at the top of the main text area.

Aren't links highlighted in blue rather than being underlined?

Whenever your cursor looks like a hand rather than an arrow, it means you can click and go to another page. Links in the text areas are underlined.

Once you have left the home page, you'll notice that a line of text at the top left of each page shows you which section you are in. The words are links and can be used to trace your steps back to the home page.

You can also use the back button on your browser to return to the page you last visited.

Use the search box

My search box isn't green! And isn't in the top right hand corner. It's kind of in the middle!

You will find a green box inviting you to 'enter text here' at the top right hand corner of most web pages on the Hanover website. Using the site search is often the quickest route to the information you are looking for.

To use the site search, type one or two key words relating to the information you are looking for into the search box and then click the 'go' button. This will take you to a list of pages and documents that are the most closely related to the words you have supplied.

How do I change my screen settings?

This site looks best with a screen resolution (the size of what is shown) of 800 x 600. To change this on a PC running Windows operating systems, go to Start > Settings > Control panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Macintosh, you can use the Monitor & sound control panel to change the resolution.

How do I get back to this site if I leave it?

The address of our site is http://www.hanover.org.uk
If you want to come back to this site at any time, type in the address in the browser address bar and press enter.

To save you doing this more than once, add the page to your Favourites (in Internet Explorer click on Favourites > Add to Favourites > and then name the page something that you will remember like Hanover website).

If you are using Netscape Navigator - go to Bookmarks. This works like Favourites.

What are PDFs and how do I read them?

PDF stands for Portable Document File. It's an established way of publishing documents on the web and retaining their original printed look. We've used PDFs on the site for application forms for certain services for you to print off and return to us by post.

You need a plug-in called Adobe Acrobat to read these files. This is available to download free of charge at www.adobe.com.

For more information on PDFs go to the accessibility page.

The text is too small for me to read - how can I change it?

In Internet Explorer go to View > Text size and select the text size, e.g. Larger or Largest. Alternatively press the larger 'A' links in the top left hand side of your screen.

Netscape works in a similar way.

I have problems with colour contrast. How can I change them?

Click on the different coloured bars next to the 'Colour' heading in the left hand corner of the screen. Choose the colour contrast that works best for you.