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Hanover on Call
0844 892 1013
Hanover on Call is our in-house emergency alarm call and Telecare monitoring service. This service is designed to provide consistently high standards of response 24 hours a day, 365 days a year and is externally audited annually by the Telecare Services Association. We currently provide services to 25,000 service users throughout England.
Alarm monitoring services
We offer a range of services that can be tailored to suit residents’ needs, these include:
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Monitoring alarm calls from residents’ properties and communal areas
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Monitoring communal door entry systems
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Monitoring smoke detectors and communal fire alarm systems
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Handling emergency maintenance and repairs when the estate manager is off site
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Liaising with care providers and contract staff
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Regular remote testing of site equipment to quickly identify faults
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Reassurance calls to vulnerable residents
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Access to a 24 hour translation service (outside of the Service Centre's working hours: weekdays 9am-5pm)
Telecare services
Hanover on Call can also help access enhanced technology that may assist frailer or disabled residents to remain living independently. Telecare (or assistive technology) is generally provided by the local authority with Hanover on Call providing the monitoring service. The type of equipment available includes:
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Fall detectors - which when worn, activate an automatic alert if someone falls over and may be unconscious or unable to call for help themselves
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Flood detectors – which give an early automatic warning of a bath or sink overflowing if, for example, a tap has been left on
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Occupancy sensors – which automatically create an alarm call if someone falls out of, or fails to get in or out of a bed or chair
These are just a few examples of the huge range of Telecare equipment that can be used to help residents remain in their home; more advanced and sophisticated equipment is constantly becoming available for an increasing range of situations. We work closely with social services departments and care agencies to ensure that appropriate equipment and telecare services are provided to benefit residents.
Hanover on Call is also the Emergency Planning Control Centre for any major incident on any of Hanover's estates.
If you would like further information on any of the services provided by Hanover on Call, or you have any suggestions, please contact us.
