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Help Sheets
Help sheets are short, simple documents that outline information about a service area – what the service is, any service standards, how to find out more information, contact details and links to related documentation, such as policies, procedures or further information.
The help sheets are available for residents, prospective residents, family members and stakeholders to access via the website. Residents, their family and friends can also contact our Service Centre (0800 2802575) and Hanover on Call to request copies of help sheets as well as via their estate manager.
Help sheets are available on the following topics:
- Role of the Residents' Representative *New* (Click for large print version)
- Choices - Helping Residents to Live the Life they Choose (Click for large print version)
- Complaints (click for large print version)
- Temporary Heating (click for large print version)
- Social care (click for large print version)
- Getting Involved (Click for large print version)
- How to Rent/Purchase (Click for large print version)
- Moving In - Help with Moving In (Click for large print version)
- What the Estate Management Service provides (Click for large print version)
- Ending a Tenancy (Click for large print version)
- Transfers (Click for large print version)
- Advice about Welfare Rights (Click for large print version)
- Parking (Click for large print version)
- Being Neighbourly - Neighbour Problems
- Safeguarding Children (Click for large print verion)
- Rent (Click for large print version)
- Management Fees (Click for large print version)
- Legal Rights as a Leaseholder
- Accessing Social care
- Pets (click for large print version)
- Service Charges
- Repairs (Click for large print version)
- Hanover on Call (Click for large print version)
- Mobility Scooters and Motorised Wheelchairs
- Powers of Attorney
- Supporting People
- Health and Safety
- Your Lease
- Selling your Home
- Your Tenancy Agreement
- Local Agreements
- Our Anti-Social Behaviour Policy
- Safeguarding Vulnerable Adults
- Insurance for Homeowners
- Insurance for Tenants
- Damp, Condensation and Mould
- Running a business from your home
- Compensation for Improvements - Under 'Plain English' review
- Compensation under the Right to Repair *Updated* (Click for large print version)
- Repairs Response Times
- Data Protection Act
- Wills
- Gifts and Hospitality
- Guest Rooms - Under 'Plain English' review
- Using a Common Room - Communal lounges and other areas - Under 'Plain English' review
- Letting a Hanover Property
- Aids and Adaptations (click for large print version)
- Stairlift safety (click for large print version)
- Storage of items on estates (click for large print version)
- Medications (click for large print version)
- Master Key- Temporarily Withdrawn
If you would like more information about these help sheets please contact our Policy team on 01784 446113.
