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Help Sheets
Help sheets are short, simple documents that outline information about a service area – what the service is, any service standards, how to find out more information, contact details and links to related documentation, such as policies, procedures or further information.
The help sheets are available for residents, prospective residents, family members and stakeholders to access via the website. Residents, their family and friends will also be able to contact our Service Centre (0800 2802575) and Hanover on Call to request copies of help sheets as well as via their estate manager.
We currently have help sheets available on the following topics:
- Access to benefits advice
- Accessing social care
- Complaints
- Ending a tenancy
- Getting involved
- Help with moving in
- How to rent/purchase
- Legal rights as a leaseholder
- Management fees
- Parking
- Rent
- Repairs
- Safeguarding children
- Service charges
- Transfers
- What the estate manager service provides
When complete the help sheets will replace the Resident's Handbook.
