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Key documents
This section contains information about Hanover's key documents which are our policies and procedures.
We are committed to producing Policies and Procedures that:
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are up to date; inclusive; practical; readable;
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comply with legislation, regulation and good practice;
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treat our residents and other stakeholders fairly and consistently;
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are as short as possible;
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are written in plain English;
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follow a common format with clear version control;
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are only retained if really necessary.
If you cannot find the item you are searching for, please contact your Estate Manager.
