Hanover staff in our Chippenham office

What this means for customers

Anchor and Hanover have merged because we believe it is in the best interests of our customers. 

We’ve listened to the people we serve and one of the key merger themes we heard was the need for reassurance.

That’s why we have set out a customer promise that outlines our commitments.

During the merger process, customers were given the opportunity to give their feedback on the proposal with their views used to guide our merger. Details are available on the consultation and engagement page. Please note that the formal consultation period has now ended.