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Your questions answered

 

  • Why are you doing this, what are the benefits?

    Creating one single organisation will enable us to do more than we can apart:
    More efficient: We can negotiate better contracts with suppliers and pool resources and expertise to drive greater value-for-money for customers.
    More options: Colleagues will have more career options and our customers will have a bigger range of housing and care options.
    More influence with government and a stronger voice for our customers.
    More locations: As a single, bigger organisation, we can access more money to enable us to build more properties for older people. This could include social rented, shared ownership and outright sale new homes. The new organisation will continue to be a major provider of residential care to older people.

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  • Is this being proposed because either organisation is in financial (or any other) trouble?

    No. Both organisations are long-established and successful. The housing regulator has reviewed both in the last two years and considers them to be at the highest level of financial viability and governance. The proposals are designed to enable us to build more together than we can apart and provide services more efficiently – so we have more money to reinvest back into the organisation.

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  • Will Anchor take over Hanover?

    No, neither organisation “takes over” the other. The proposal is that both organisations join together to create a new organisation and that gives us the opportunity to use the legacy and positive ways of doing things in each as a starting point to create together a new organisation for the future.

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  • What will the new organisation be called?

    The name of the organisation will be Anchor Hanover Group. Because Anchor has a large and well respected care home business, this part of the organisation will continue to use the Anchor name for continuity purposes. We want to respect and build on the legacies of both organisations and feel the new name does that.

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  • Who will lead the new organisation?

    The Chief Executive designate is Jane Ashcroft CBE, currently Chief Executive of Anchor. The Chair designate is Dr Stuart Burgess CBE, currently Chair of Hanover.

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  • Will there be a new logo and brand?

    Yes, there will be a new logo for the new organisation. This will be developed by our marketing and communications teams and will be used only once the new organisation comes formally into existence. Both Boards want to ensure that this is a cost effective process and that a sensible approach is taken to re-branding over a period of time.

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  • Will any estate or scheme locations close or will any customers have to move as a result of the merger?

    No.

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  • Will rent levels/service charges stay the same?

    Our social rents are regulated by the housing regulator and are not affected in any way by the merger. Any savings that we can achieve over time as a result of the merger will be reflected in reduced service charges wherever possible.

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  • Will the merger affect customers’ care or support package?

    No.

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  • Will any customer rights change?

    No. Your rights as a tenant or leaseholder will not change. This includes your rights under your tenancy or lease and your statutory rights.

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  • Will customers have to change who they currently pay their rent to?

    There will be no change in the short term to the way you pay your rent or who it is paid to. If there needs to be any changes in the future, we will write to you and will provide you with whatever support you need.

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  • Will the manager or service at estate or scheme locations change?

    Both organisations are committed to ensuring the quality of service isn’t adversely affected. Services always evolve in line with the changing needs of the people we serve, funding for those services and developments in, for example, technology. As large, national organisations, we’re considering how we best integrate the two organisations but it won't impact on the quality of service customers receive.

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  • Will we have different repairs and maintenance contractors?

    In the short term, nothing is changing. However, we will look at whether we can drive better value for money in repairs and maintenance and a host of other areas as one, larger organisation. That may mean doing things differently but, at this stage, it’s too early to know how it might change. Our key focus is on getting great value for money and maintaining customer satisfaction.

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  • Will customers need a new lease/tenancy agreement?

    No, customers will keep their existing tenancy agreement. There may be some minor changes such as the registered office and we will write to them separately to explain these changes.

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  • Will the Anchor and Hanover websites change?

    At some point following completion of the merger we will have a combined website, but this will not happen straightaway. For now, our website addresses will remain as www.hanover.org.uk and www.anchor.org.uk

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  • What will this mean for current customer involvement processes?

    It's really important that customers inform the way we work and we're working with Anchor’s Customer Council and Hanover’s Communities Council to develop a new approach to customer engagement for Anchor Hanover Group.

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  • Who decides whether the merger is going to happen?

    It is the responsibility of both Boards to recommend to the shareholders of both Anchor and Hanover to agree to the legal changes that will make the merger happen.

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  • What happens next?

    The date of the merger will depend on when formal consents are given and formal registration with the Financial Conduct Authority. We will write to all customers at this time.

     

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  • I have a question that isn’t covered here? Who should I contact?

    Please email response@hanover.org.uk.

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