Key facts

Our properties, our estates and our investment in customer service.

  1. We manage around 19,500 properties (about two thirds are let to tenants, while the remainder we manage on behalf of homeowners).
  2. We manage approximately 600 unique estates in a wide variety of local authority areas. The largest concentration of our estates is in the London Borough of Hackney.
  3. Hanover developed its first Extra Care Housing estate over 20 years ago and is one of the largest providers of this type of accommodation, with nearly 2,500 properties.
  4. Our round-the-clock in-house emergency and telecare monitoring service (Hanover on Call) takes over 1,300 calls on average per day.
  5. Our free Be Wise advice service has helped identify over £8 million of extra income for residents over the last four years.
  6. We have been awarded silver status Investors in People accreditation. We continue to strive for excellence in everything we do to remain a top performing organisation.