For the estate manager role we look for people who are customer focused, flexible, have a strong passion for older people’s rights and independence and reflect our shared values in their day-to-day activities.
We have estate manager roles in Retirement Housing and Extra Care Housing.
Retirement Housing is a form of housing for older people which involves organising on-site services, including maintenance and repairs. Hanover has a range of tenures for residents.
Extra Care Housing is a form of housing that integrates support, care and catering for older people in one location
You don't need to have housing experience to be an estate manager at Hanover as we will provide a full training programme. More important are your life skills, friendly, patient and calm manner and an ability to work with a wide range of people. You'll also need sound administration and PC skills. All Hanover staff receive a competitive benefits and rewards package.
Our internally designed and delivered Housing & Support Academy has been developed to support all new estate-based roles to gain the important knowledge, skills and behaviours to perform effectively in their roles. The programme takes place throughout the new employees probation period and is a fully blended programme including face-to-face workshops and webinars, a comprehensive workbook and a range of online learning modules
This Academy programme has the following key learning outcomes:
Helps to develop a deeper understanding about the Estate Manager role
Provides the knowledge and skills to manage estates with guidance, and information about where to obtain that support
Provides inclusive and engaging content to support different learning styles
Promotes self-directed learning and ways to explore new learning opportunities and interact with other new staff and key stakeholders to share knowledge.
Learning is fully supported by line managers and subject matter experts
The learning modules included in the programme are as follows:
Being a lone worker doesn’t mean you’re alone. Whilst the majority of estate managers are lone workers, you’ll never be on your own. We have a number of support and engagement tools in place to ensure you feel part of the Hanover family. These include:
We also provide an Employee Assistance Programme (EAP), which is free and confidential to use. We know there’s a lot to juggle - keeping on top of finances, looking after children, maintaining healthy relationships - the list goes on. When you're also working, combining the demands of your work and personal life can be a real challenge, and our EAP is there to help when needed. Your EAP can save you time and help reduce stress and anxiety, improving your well-being and freeing you up to focus on other things.