For the estate manager role we look for people who are customer focused, flexible, have a strong passion for older people’s rights and independence and reflect our shared values in their day-to-day activities.
About the role
We have estate manager roles in Retirement Housing and Extra Care Housing.
Retirement Housing is a form of housing for older people which involves organising on-site services, including maintenance and repairs. Hanover has a range of tenures for residents.
Extra Care Housing is a form of housing that integrates support, care and catering for older people in one location
You don't need to have housing experience to be an estate manager at Hanover as we will provide a full training programme. More important are your life skills, friendly, patient and calm manner and an ability to work with a wide range of people. You'll also need sound administration and PC skills. All Hanover staff receive a competitive benefits and rewards package.
Training
Our internally designed and delivered Housing & Support Academy has been developed to support all new estate-based roles to gain the important knowledge, skills and behaviours to perform effectively in their roles. The programme takes place throughout the new employees probation period and is a fully blended programme including face-to-face workshops and webinars, a comprehensive workbook and a range of online learning modules
This Academy programme has the following key learning outcomes:
Helps to develop a deeper understanding about the Estate Manager role
Provides the knowledge and skills to manage estates with guidance, and information about where to obtain that support
Provides inclusive and engaging content to support different learning styles
Promotes self-directed learning and ways to explore new learning opportunities and interact with other new staff and key stakeholders to share knowledge.
Learning is fully supported by line managers and subject matter experts
The learning modules included in the programme are as follows:
- 1 day workshop providing a Welcome to Hanover
- 1 day workshop covering all associated aspects of Health and Safety
- 1 day workshop providing an introduction to our Open Housing System and Repairs
- Guidebook on Managing Effective Resident Meetings
- A webinar to provide an introduction to our Hanover On Call team
- e-learning modules including:
Prioritisation and Time Management
Food Hygiene Level 2 (RoSPA accredited)
1 day workshop covering all elements of Home Ownership
1 day workshop providing an Introduction to Lettings Management
1 day workshop on Safeguarding for Adults and Children (Level 2)
1 day Corporate Induction delivered by members of our Executive Leadership Team and CEO
1 day workshop covering aspects of Personal Safety - Compliance e-learning modules including:
Understanding Bribery
General Data Protection Regulation
Safeguarding Adults and children (Level 1)
Water Management
Moving and Handling
Asbestos Awareness
Gas Safety
Fire Safety
General Health and Safety
Workstation Safety
Support and working hours
Being a lone worker doesn’t mean you’re alone. Whilst the majority of estate managers are lone workers, you’ll never be on your own. We have a number of support and engagement tools in place to ensure you feel part of the Hanover family. These include:
- Our company intranet, called H-net. This allows you to ask questions, review new articles, see what is happening at Hanover…and even chat with colleagues via our Innovate channel
- When you first start with Hanover you’ll have a buddy estate manager who will be on hand to support and answer any questions. Your line manager will also be involved and provide a bespoke induction to help you settle in
- The Housing and Support Academy will help you settle into your new role and also provide you the opportunity to meet new colleagues, and our corporate induction is a great way to meet people from across Hanover while learning more about us
- Regular local and area meetings help you feel part of the team
- And there are always local activities happening across Hanover for you to get involved in
We also provide an Employee Assistance Programme (EAP), which is free and confidential to use. We know there’s a lot to juggle - keeping on top of finances, looking after children, maintaining healthy relationships - the list goes on. When you're also working, combining the demands of your work and personal life can be a real challenge, and our EAP is there to help when needed. Your EAP can save you time and help reduce stress and anxiety, improving your well-being and freeing you up to focus on other things.
