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Support & working hours

Support

The majority of estate managers are lone workers, but you are not on your own. After your line manager has welcomed you, you will receive an in-depth induction and you will also receive ongoing support from other staff.

In addition to your line manager, we provide our team with an Employee Assistance Programme (EAP). We know there’s a lot to juggle - keeping on top of finances, looking after children, maintaining healthy relationships - the list goes on. When you're also working, combining the demands of your work and personal life can be a real challenge.

Hanover recognises this, and our EAP helps to take the strain when you could do with some extra help. Your EAP can save you time and help reduce stress and anxiety, improving your well-being and freeing you up to focus on other things.

This is a free and confidential service designed to support all our staff, including our lone workers.

Working hours

Estate managers usually work Monday to Friday, up to 35 hours per week, depending on the size of the estate and the services provided.

Estate managers who live on site may be required to attend an emergency at any time. Some staff working within Extra Care Housing are required to work on a rota basis, which can involve weekends (this would have been highlighted within the advertisement for the role if required).

Estate managers in Extra Care Housing may also be required to participate in an out-of-hours emergency contact procedure (this would only be in the case of extreme emergencies on a local scheme such as fire, flood and is not compulsory).

Actual hours of work will be agreed on appointment and Hanover’s main out-of-hours service for residents is operated by Hanover On Call, our in-house emergency alarm call and telecare monitoring service which is staffed 24 hours a day, 365 days a year.