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Administrative Assistant, Fulham, London (part time)

Ref: ECES/9037/AA

Salary: £10,623 per annum

Hours: 20 hours per week

Closing date: 27 June 2019

What you’ll be doing

Reporting to the Estate Manager, there will be ample opportunity to shine and build on your already impressive abilities as you provide a responsive and effective administrative service. Specifically, you will:

  • Support the Estate Manager across the full spectrum of administrative tasks - including filing, photocopying, taking telephone calls, record-keeping and income collection
  • Deal with all aspects of estate management - such as arrears, voids and repairs
  • Deputise for the Estate Manager when needed
  • Deal with estate enquiries and produce information for residents - including newsletters
  • Liaise skilfully with residents, staff, contractors, stakeholders and partners, as required

Who we need

We are looking for a highly efficient, organised administrator who is keen to use their skills in a socially responsible setting. To succeed in this role you will need:

  • An understanding of and empathy with the needs of older people
  • The ability to work as part of a team and on your own
  • Outstanding organisation and communication skills
  • A good standard of general education, alongside IT literacy
  • To be a practical person with common sense and initiative
  • A full driving licence is essential for this role

We need people who share our values, people who are friendly, customer focused, calm and have the ability to work with a wide range of people. Being computer literate is also essential.

Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 28 days annual leave, including bank holidays (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View full job description
  • Location: Olive House, 185 Townmead Road, Fulham, London, SW6 2JY
  • Interview date: to be confirmed
  • Employment is subject to a satisfactory Basic Disclosure from the Disclosure and Barring Service (DBS)

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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