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Area Manager, South (fixed term)

Ref: AMRS12

Salary: £36,870 per annum plus £5,800 car allowance per annum

Hours: 36 hours per week

Closing date: 27 June 2019

What you’ll be doing

As an Area Manager within our Housing and Support team you will oversee and manage a number of estate managers and administrative staff.

You’ll be responsible for ensuring Hanover’s services are delivered at a local level and meet the aspirations of our current and future customers.

Key responsibilities 

  • Leading and developing the area team to ensure they meet their full potential and continue to deliver excellent services on behalf of Hanover
  • Accountability for implementing the customer engagement strategy at local level, ensuring that all customers have an opportunity to shape local provision and are encouraged to be involved in their local community
  • Working with the Procurement team and local providers, as appropriate, to ensure that high quality services are commissioned on estates

Who we need

The Area Manager role is a key position; we need customer focused individuals who have exceptional customer service standards. You should put the customer at the heart of your decision making and be an ambassador for the Hanover values.

Key competencies 

  • Significant experience in customer service, or a customer focused field
  • Excellent communication skills, with ability to engage with a diverse range of individuals and build positive, long lasting relationships
  • Solid people management skills, with a willingness to grow and develop others
  • Comfortable in an environment that promotes organisational change and transformation

Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 25 days annual leave, excluding bank holidays (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View full job description
  • Location: based at Aldwyn Place, Larchwood Drive, Englefield Green, Egham, TW20 0RZ but will manage estates in Berkshire, Surrey, Oxfordshire and Buckinghamshire
  • Interview date: 4 July 2019
  • Contract: fixed term for 6 months
  • Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS)

For further information please contact Emma Martin on 07714 973172.

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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