Salary: £29,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Closing date: 18 July 2019
This is an opportunity to join a busy and dynamic team, offering energy switching advice and fronting Anchor Hanover’s suite of Be Wise services to both customers and colleagues, as we roll out a fully national team. We are seeking to appoint two Energy Advisors to join our expanding Energy Wise team, one on a permanent basis and one on a six month, fixed term contract.
You will be providing an energy comparison and switching service to guide customers towards the most appropriate energy supplier for their needs, alongside offering energy advice, both through a telephone help line and personal visits.
Ensuring that people know how switching supplier can help them save money is vital, so you will lead on communications and briefings on energy news and the energy market to operational colleagues, and coordinate road shows and other initiatives, aimed at widening access to savings.
Energy Advisors are regionally based in the North and South regions. There is a requirement for travel as part of the role and you can expect to be on one of our housing estates 2-3 times a week.
Advisors are home based and your home location should reflect your ability to cover your region/s to deliver Be Wise events, training and attend meetings.
To succeed, you will need knowledge of the energy market particularly as it affects older people; direct experience of providing a switching service would be a definite advantage, but not essential. Coming from a customer service focussed environment, you must be an articulate communicator with a can-do attitude and persuasive presentation skills.
We need people who share our values, people who are friendly, customer focused and have the ability to work with a wide range of people. The role also requires independence and innovation. Being computer literate, willing to travel nationally and stay away overnight as required is essential including a full driving licence.
Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.
We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.
At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.
We believe in supporting you and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:
Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.
To find out more about our recent merger, please visit the Our merger pages.