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Estate Manager, Cheltenham (residential)

Ref: OPSN/EM/0589

Salary: £20,922 per annum

Hours: 36 hours per week, Monday to Friday

Closing date: 27 May 2019

Your way to a career in housing

If you have good customer service skills and a positive personality, Anchor Hanover Group can give you everything else you need to succeed in a career in housing. We’ll provide great training from the start and all the support you need to progress your career.

Interested? Then we have an exciting opportunity for a residential Estate Manager at our homeownership estate at Glebe Farm Court, Cheltenham.

What you’ll be doing

As an Estate Manager you’ll be customer focused, flexible, have a strong passion for older people’s independence and rights and reflect our shared values in your day-to-day activities. You’ll need strong inter-personal skills and enjoy a working day with lots of variety.

Key responsibilities

  • Working with homeowners, helping them access social networks and social events
  • Help new homeowners settle into their homes in a positive and respectful way
  • Arrange repairs to their properties and the communal areas of the estate and manage contractors in a proactive way to ensure homes are well maintained, and repairs are completed to a high standard and in a timely manner
  • Manage cleaning and gardening contractors to ensure the estate is always clean and tidy
  • Make sure that health and safety checks are carried out, in line with our policies.

Who we need

We need people who are friendly, customer focused, calm and have the ability to work with a wide range of people from different backgrounds, as well as having a ‘can do’ attitude to problem solving. Being computer literate, and having strong administrative skills is also essential.

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 25 days annual leave, excluding bank holidays (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View job description
  • Location: Glebe Farm Court, Up Hatherley, Cheltenham, GL51 3EB
  • This post requires the holder to live on site. The accommodation has two bedrooms, available at a rent of £360.57 per month, payable from salary
  • Interview date: 13 June 2019 at Glebe Farm Court
  • Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS)
  • For an informal chat, please call the Area Manager Elemay Parkes on 07467 354030, or email

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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