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Financial Rights Advisor x 4, home based (regular travel)


Salary: £29,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Closing date: 18 July 2019

What you’ll be doing

This is an opportunity to join a busy and dynamic team, offering welfare rights advice and fronting Anchor Hanover’s suite of Be Wise services to both customers and colleagues, as we roll out a fully national team. We are seeking to appoint four Financial Rights Advisors (Welfare Rights), to join our expanding Money Wise team.

You will be providing a service advising customers on their benefit entitlement, assisting with benefit queries and problems and completing application forms, both through a telephone help line and personal visits.

Ensuring that people know and get what they are entitled to is vital, so you will lead on communications and briefings on benefits to operational colleagues, and coordinate road shows, training events and other initiatives aimed at widening access to benefits.

Financial Rights Advisors are regionally based and we have vacancies in the North and South teams. There is a requirement for travel as part of the role and you can expect to be on one of our housing estates 1-3 times a week.

Advisors are home based and your home location should reflect your ability to travel around the region to deliver Be Wise events, training and attend meetings.

Key responsibilities

  • Provide advice in line with agreed procedures and guidance using the tools provided
  • Deliver training on welfare benefits
  • Maintain a good understanding of welfare benefits and how to maximise the income of customers and colleagues
  • Construct cases to challenge decisions regarding eligibility for welfare benefits, with specialist support where required

Who we need

To succeed, you will need knowledge of the benefits system, particularly as it affects older people; direct experience of providing welfare benefits advice would be a definite advantage, but not essential. Coming from a customer service focussed environment, you must be an articulate communicator with a can-do attitude and persuasive presentation skills.

We need people who share our values, people who are friendly, customer focused and have the ability to work with a wide range of people. The role also requires independence and innovation. Being computer literate, willing to travel nationally and stay away overnight as required is essential as is a full driving licence.

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 25 days annual leave, excluding bank holidays (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View full job description
  • Location: home based within the North and South regions, with offices in Chippenham, Bradford and London
  • Interview date: St Neots – Tuesday 30 July 2019, Chippenham – Wednesday 31 July 2019,  Bradford – Thursday 1 August 2019,  London – Monday 5 August 2019
  • Employment is subject to a satisfactory Basic Disclosure from the Disclosure and Barring Service (DBS)

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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