Salary: £29,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Closing date: 18 July 2019
This is an opportunity to join a busy and dynamic team, offering welfare rights advice and fronting Anchor Hanover’s suite of Be Wise services to both customers and colleagues, as we roll out a fully national team. We are seeking to appoint four Financial Rights Advisors (Welfare Rights), to join our expanding Money Wise team.
You will be providing a service advising customers on their benefit entitlement, assisting with benefit queries and problems and completing application forms, both through a telephone help line and personal visits.
Ensuring that people know and get what they are entitled to is vital, so you will lead on communications and briefings on benefits to operational colleagues, and coordinate road shows, training events and other initiatives aimed at widening access to benefits.
Financial Rights Advisors are regionally based and we have vacancies in the North and South teams. There is a requirement for travel as part of the role and you can expect to be on one of our housing estates 1-3 times a week.
Advisors are home based and your home location should reflect your ability to travel around the region to deliver Be Wise events, training and attend meetings.
To succeed, you will need knowledge of the benefits system, particularly as it affects older people; direct experience of providing welfare benefits advice would be a definite advantage, but not essential. Coming from a customer service focussed environment, you must be an articulate communicator with a can-do attitude and persuasive presentation skills.
We need people who share our values, people who are friendly, customer focused and have the ability to work with a wide range of people. The role also requires independence and innovation. Being computer literate, willing to travel nationally and stay away overnight as required is essential as is a full driving licence.
Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.
We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.
At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.
We believe in supporting you and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:
Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.
To find out more about our recent merger, please visit the Our merger pages.