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Housing Assistant, Bedfordshire (part time)

Ref: OPSE/HA/0739

£12,307 per annum

21 hours per week, Monday to Friday

Closing date: 21 February 2019

What you’ll be doing

The role involves providing an outstanding front line housing management service across the retirement housing schemes. You’ll provide an outstanding customer service which will include liaising with contractors and suppliers, and you will ensure regular inspections of the schemes to maintain excellent standards. You will support residents and liaise with care providers.

Key responsibilities

  • Supporting the Service Delivery Manager in the smooth running of the estates
  • Maintaining effective working relationships with internal and external stakeholders
  • Working with contractors around repairs and ensuring compliance with Health & Safety requirements
  • Signposting residents to access appropriate services and support

Who we need

We are looking for people who share our values, and believe in our mission and vision. This role will be multifaceted and we need individuals with a 'can do' attitude. The role will be fast paced and you will need to have a flexible and resilient approach

Key experience and skills

  • Working knowledge of Housing Management
  • Knowledge and awareness of Health and Safety legislation
  • Excellent customer service skills with ability to engage with multiple stakeholders
  • Ability and experience of managing conflicting and multiple priorities
  • High level of flexibility and ability to travel

Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 26.5 days annual leave, excluding bank holidays (pro rata for part time staff)
  • Option to take up to 10 days unpaid leave per year (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View full job description
  • Location: Working across three estates in Bedfordshire, namely Lavender Court, Dunstable Street, Ampthill, Bedford, MK45 2BX, Hanover Court, 120 Grasmere Way, Leighton Buzzard, LU7 2QJ and St George's Court, St George's Close, Leighton Buzzard, LU7 1BF
  • Interview date: 1 March 2019 at Lavender Court
  • Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS)

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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