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Housing Services Assistant, Hackney, London (part time)

Ref: OPSS/HSA/9055

£14,693 per annum, including outer London allowance

21 hours per week, Monday to Friday

Closing date: 31 January 2019

What you’ll be doing

This is an exciting opportunity to join our Downsizer Homes team in North London. This role is perfect for anyone who has a passion for customer service, compliance and excellent standards.

The role involves providing an outstanding front line housing management service across two Downsizer Homes developments. You’ll provide an outstanding level of customer service, which will include liaising with contractors and suppliers, while ensuring regular site inspections take place in order to maintain excellent standards. You will also be required to liaise and assist with customers.

Key responsibilities

  • Supporting the Housing Services Manager in the smooth running of the estates
  • Maintaining effective working relationships with internal and external stakeholders
  • Working with contractors around repairs and ensuring compliance with Health and Safety requirements
  • Signposting residents to access appropriate services

Who we need

We are looking for people who share our values, and believe in our mission and vision. This role will be multifaceted and we need individuals with a 'can do' attitude. The role will be fast paced and you will need to have a flexible and resilient approach.

Key experience and skills

  • Working knowledge of Housing Management
  • Knowledge and awareness of Health and Safety legislation
  • Excellent customer service skills, with ability to engage with multiple stakeholders
  • Ability and experience of managing conflicting and multiple priorities
  • High level of flexibility and ability to travel
  • Hold a valid driving licence and have the ability to travel between sites

Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 26.5 days annual leave, excluding bank holidays (pro rata for part time staff)
  • Option to take up to 10 days unpaid leave per year (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View full job description
  • Location: Limetree Court, 74 Clapton Common, Hackney, London, E5 9AL
  • Interview date: to be confirmed
  • Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS)

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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