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Lettings Officer, St Neots (6 months fixed term)


£22,819 per annum

37.5 hours per week

Closing date: 21 March 2019

What you’ll be doing

In this varied post as Lettings Officer, you’ll help us deliver a first-rate lettings service and provide information and advice to our applicants and residents. As a Lettings Officer your role will be:

  • To provide a consistent and transparent lettings service
  • To be responsible for letting empty properties promptly to minimise loss of revenue
  • To liaise with local authorities to find out who they have nominated for properties
  • To end tenancies
  • To liaise with existing residents, and offer guidance to new ones
  • To work closely with our housing teams

Who we need

If you have experience in a busy environment where providing excellent customer service is vital, this could be the role for you. We need an experienced administrator who is well organised and confident using Microsoft Office, Outlook and other specialist software. You will also have the following skills:

  • A customer-focused approach
  • Strong verbal and written communication skills
  • The ability to prioritise a busy workload
  • A positive, can-do approach
  • The capacity to work effectively as part of a team
  • A good level of IT literacy

Who we are

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

What we offer

We believe in supporting you, and have a range of lifestyle benefits to ensure a good work-life balance, and a positive sense of wellbeing. Our attractive packages include:

  • 25 days annual leave, excluding bank holidays (pro rata for part time staff)
  • Contributory pension scheme, with employer contributions and non-contributory life assurance
  • Family friendly policies, including enhanced maternity and paternity pay, and flexible working patterns
  • O2 and other discounts for staff
  • A commitment to growing you through training, professional qualification support and individual development plans

About the role

  • View full job description
  • Location: Nelson House, Arlington Road, Little Barford, St Neots, PE19 6RE
  • Interview date: 1 April 2019
  • Employment is subject to a satisfactory Basic Disclosure from the Disclosure and Barring Service (DBS)

Anchor Hanover Group has been formed as part of a recent merger between Anchor Trust and Hanover Housing Association. As such Anchor Hanover Group is going through a period of organisational change and this position may be reviewed in 2019.

To find out more about our recent merger, please visit the Our merger pages.

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