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Recruitment process

When we’re recruiting we look to find people with the skills, expertise and enthusiasm to help us provide the highest possible level of service to residents.

Here’s what will happen after you submit your application form to us:


Your application form will be examined by a shortlisting panel, who will score your application against defined criteria relating to the job description and person specification. We invite the candidates who achieve the highest scores in the shortlisting process to attend an interview. Unfortunately we are not able to write to external candidates who have not been selected for interview.

Interviewing and selection

If we invite you for interview, it will be structured around criteria relating to the position you’ve applied for. We’ll also ask additional questions to verify details that you’ve supplied to us in your application. We may ask you to complete psychometric or other tests as part of the selection process. We write to all candidates who have attended an interview to inform them of the outcome.

Offer of employment

If we make you an offer of employment, it will be subject to:


We’ll need to see satisfactory written references covering either the last two or five years depending on the role for which you are applying. If you have been with the same employer for the past five years, then we’ll also seek a reference from your previous employer.

Asylum and immigration checks

You’ll need to pass standard asylum and immigration checks, in accordance with current legislation.

Criminal record checks

For some job roles, we’ll need a satisfactory Disclosure Barring Service disclosure, in accordance with current legislation.

Health questionnaire

For some job roles, we may need you to complete a health questionnaire which our occupational health advisors will use to establish whether you can carry out particular functions which are essential to the job role. This includes things like lone working, night working and working at heights. The information you provide will be treated in confidence. In these instances the offer of employment will be subject to satisfactory health clearance.

People who are not eligible for employment at Hanover

As a general rule we do not employ relatives of residents in any job that directly serves the estate where their relative lives. This is to make sure that we deliver a fair and impartial service to all residents and to maintain confidentiality of sensitive information about our business and residents.

Residents are not eligible for employment.

Further information

If you have any questions about our recruitment process, please contact our Human Resources department