A Hanover member of staff taking a call at her computer

General help & advice

General help & advice

Renting a home

We have 630 estates throughout England. We have no estates in Scotland, and only one estate in Wales.

Retirement Housing is a truly flexible option that provides independent living in your own one or two bedroom property. Find out more, including how to apply, in our Retirement Housing section.

Extra Care Housing might be more suitable for you if you need a little more support to live independently. Find out more, including how to apply, in our Extra Care Housing section.

There's a lot to think about and plan if you're considering moving into Retirement Housing or Extra Care Housing at Hanover. Please visit our How to apply for Retirement Housing and How to apply for Extra Care Housing pages for details.

You can also contact our Lettings Team on freephone* 0800 2802575. They will be able to talk you through the process and answer any questions you have.
*Calls are free from landlines but you may be charged if you call from a mobile, depending on your call plan.

Buying a home

We have 630 estates throughout England. We have no estates in Scotland, and only one estate in Wales.

At present we are unable to offer a service to market such properties on behalf of leaseholders and/or freeholders. On our website we provide listings by region so that those interested in buying a property from a Hanover homeowner can find out which estates have these types of property. They can then contact their local estate agent or search property websites for resales availability. To find out more, please visit our Buy a home page.

In most cases they can. The person living there has to comply with the age restriction in the lease but their family can buy and sign a Deed of Non Occupation.

In most cases the lease stipulates that the property must be your main residence.

This will depend on the terms of your lease.

Property prices vary depending on size, location and number of bedrooms. Where Hanover is actively selling properties, guide prices will be available. Any resales properties will be listed locally with estate agents - please visit our Buy a home section for further information.

Shared ownership is a way to buy a proportion of a property - typically 50% or 75% - and pay rent on the remaining unowned equity that remains with Hanover. You do not share the property with anyone else and you live in the property like any other sales property. You are simply buying the share you can afford. We have a small number of estates with shared ownership properties. Please contact our Sales Services team on 01480 223179 or via email to sales.services@hanover.org.uk for more information.

Tenants & homeowners

Our Rent, service and support charges page has lots of useful information on this topic.

Please see our Rent, service & support charges page for full details about the payment methods you can use as a tenant.

If you're having difficulties, or need advice about your payments, please see visit our Rent, service & support charges page. For payment enquiries, please contact our Income Management team on 0330 131 9837 (local network charges apply) or via email to income@hanover.org.uk.

Please visit our Repairs & making changes to your home page.

It may be possible for you to move from your existing Hanover property to a different Hanover property. Please see our Tenants section for more information.

This must be done by writing us a letter or completing our Ending a Tenancy form. Full details can be found on our Ending your Hanover tenancy page.

Our Ending your Hanover tenancy page provides details of what to do in the upsetting event of a tenant passing away.

Please visit our Homeowners section for lots of helpful advice.

If you're having problems paying your service charges, please visit our How to pay your service charges page.

Nearly all leases allow you to sell your home on to another private individual with our approval. However, you should let us know if you're intending to sell your home. Please visit our Selling your Hanover home page for full details.

Hanover on Call can take repairs calls but only if you don’t have an estate manager on site. If you do have an estate manager, please report the repair through them.

Our policy is that pulling your cord is free of charge. If you wish to call Hanover on Call instead, we have kept the cost to only 5p per minute.

We take fire safety very seriously and have robust fire procedures in place across all of its estates. For further information, visit our Health & safety page.

By phoning 01274 302070 or via email to complaints@hanover.org.uk.

Jobseekers

Our vacancies are advertised on our website and update weekly. Please visit our Vacancies section to find out more.

We have guidance notes to help you through the application process. If you're having problems applying for a vacancy online, please contact our HR Shared Services team on 01480 224787 or via email.

Please contact the HR Shared Services team either by email to hr@hanover.org.uk or by phoning 01480 224787. Guidance notes can be found on our website which will help you through the application process.

Our employees are important to us which is why we offer a range of benefits from fantastic learning opportunities to a generous annual leave entitlement. Find out more on our Benefits & rewards page.

We welcome applications from people with a wide range of experience. You do not need to have housing experience to be an estate manager at Hanover as we will provide a full training programme for you. More important are your life skills, friendly, patient and calm manner and an ability to work with a wide range of people. You will also need sound administration and PC skills. More information about what is expected of an estate manager and the training we provide can found on our Estate Manager role page.

The first thing to do is log into your rEcruit account. Click on 'My Application' to view the applications you've submitted. You'll also be able to see the status of these applications.

We take our responsibilities seriously when handling people's data. Please ensure that you read our Privacy notice for staff and applicants, which explains how we use your data.