A Hanover estate and gardens

How to apply for Retirement Housing

There's a lot to think about if you're considering moving into Retirement Housing at Hanover.

We have three key qualifying criteria for Retirement Housing:

  • Age: anyone aged over 55 can apply for Hanover Retirement Housing property. However, our normal policy is to offer housing to people aged 60 and over
  • Living independently: we require that any potential resident is able to live independently, with reasonable care and support as required
  • Satisfactory housing and behaviour history: this includes no net arrears (each case is assessed individually) and other factors such as anti-social behaviour, criminal convictions, and a history of possessions proceedings

If you'd like some help in assessing whether it will be affordable for you to move into a Hanover estate, please see our Money Wise section. For help with information about benefits and entitlements, please call 0800 0234477. (Calls are free from landlines but you may be charged if you call from a mobile, depending on your call plan.) Alternatively, you can call 01480 224753. Lines are open Monday to Friday between 9am and 5pm.

If you’re a new or prospective tenant you will need to complete an Income & Expenditure Assessment form. This form will be included in our application pack. This is to ensure you are able to pay the rent due and can take on a tenancy that you can sustain.

It is important for us to set up your tenancy to succeed. As a responsible landlord we need to be confident that our tenants will be able to meet their rent payments comfortably and within their budget. Understanding your situation at the earliest possible stage allows us to provide support and advice to get your tenancy right.

On all other Retirement Housing estates we operate a first-come-first-served waiting list system. Due to high demand there are periods when we need to close a waiting list until the numbers on the list decrease. Where the waiting list for an estate (or part of an estate, such as a specific floor of the building) is closed, this will be clearly shown on the estate listing page.

Where the waiting list for an estate is open, you will have the option to apply to join the list. Please note that you can apply to join the waiting list for a maximum of THREE estates.

After our Lettings team have received your 'Apply to join waiting list' request, they will contact you to advise you of the next steps. This will include you filling out an application form. We will then assign a unique reference number to the form for you to use when contacting us.

For many of our estates we have agreements to let a percentage of our vacant properties to people nominated by the local authority or partnerships with the local authorities. In such cases,  the local authority policy decides the priority, provided that the applicant meets Hanover’s qualifying criteria as applied to all lettings. Some local authorities have an agreement with us to let 100% of our vacant properties on a particular estate 

Where this system is in operation on a particular estate, you will see this clearly labelled in the search results and on the estate page itself. We provide the name of the local authority and their phone number so that you can get in touch with them.

With effect from 1 February 2016, we are required by law (Immigration Act 2014) to conduct Right To Rent checks on applicants who will be signing a new tenancy with us.

If you accept a property with Hanover then you, and anyone living with you as their main and principle home, must provide one or several documents from the list of acceptable documents issued by the Home Office. If you do not or are unable to provide these, we are required to do further checks with the Home Office and we may not be able to house you.

Please see the following helpsheet for further information and the list of acceptable documents as issued by the Home Office:

Lettings 'Right to Rent' Checks (standard print pdf)
Lettings 'Right to Rent' Checks (large print pdf)

If you're looking to rent with Hanover, our property search filters will guide you through the three main ways to check availability. We have immediately available properties to rent, estates where the waiting list is open for new applicants, and estates where local authority manages the applications on our behalf.

On some estates, due to high demand we have to close the waiting lists from time to time.

It is advisable to visit the estate you're interested in to make sure that it's right for you, especially if you have mobility or access needs. If you use a mobility scooter you'll be able to check whether the estate has storage facilities. Shared parking is available at nearly all locations, although this may vary from estate to estate.

CORE (COntinuous REcording) is a national information source funded by the Department for Communities and Local Government. It records information on the characteristics of both Private Registered Providers’ and Local Authorities’ new social housing tenants and the homes they rent and buy.

The Homes & Communities Agency requires us to collect information about the properties we let and the types of people we let them to. During your sign-up appointment, your estate manager will discuss this with you and, if you agree, will ask a few questions. All of the information is held anonymously and is used to regulate housing associations and forms part of our governments national statistics on housing.

You can read the CORE ‘Data Sharing Agreement’ on the Government's CORE website.