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How to apply - Retirement Housing

There's a lot to think about if you're considering moving into Retirement Housing at Hanover.

Qualifying criteria

We have three key qualifying criteria for Retirement Housing:

  • Age: anyone aged over 55 can apply for Hanover Retirement Housing property. However, our normal policy is to offer housing to people aged 60 and over
  • Living independently: we require that any potential resident is able to live independently, with reasonable care and support as required
  • Satisfactory housing and behaviour history: this includes no net arrears (each case is assessed individually) and other factors such as anti-social behaviour, criminal convictions, and a history of possessions proceedings

Affordability, benefits and entitlements

If you would like some help in assessing whether it will be affordable for you to move into a Hanover estate, please see our Money Wise section. For assistance with information about benefits and entitlements, please call 0800 023 4477. (Calls are free from landlines but you may be charged if you call from a mobile, depending on your call plan.) Alternatively, you can call 01480 224 753. Lines are open Monday to Friday between 9am and 5pm.

If you’re a new or prospective tenant you will need to complete an Income & Expenditure Assessment form. This form will be included in our application pack.  This is to ensure you are able to pay the rent due and can take on a tenancy that you can sustain.

It is important for us to set up your tenancy to succeed. As a responsible landlord we need to be confident that our tenants will be able to meet their rent payments comfortably and within their budget. Understanding your situation at the earliest possible stage allows us to provide support and advice to get your tenancy right.

Waiting lists

On all other Retirement Housing estates we operate a first-come-first-served waiting list system. Due to high demand there are periods when we need to close a waiting list until the numbers on the list decrease. Where the waiting list for an estate (or part of an estate, such as a specific floor of the building) is closed, this will be clearly shown on the estate listing page.

Where the waiting list for an estate is open, you will have the option to apply to join the list. Please note that you can apply to join the waiting list for a maximum of THREE estates.

After our Lettings team have received your 'Apply to join waiting list' request, they will contact you to advise you of the next steps. This will include you filling out an application form. We will then assign a unique reference number to the form for you to use when contacting us.

Local authority nominations system

On most estates, Hanover has agreements to let a percentage of its vacant properties to people nominated by the local authority or partnerships with the local authorities. When it is a local authority nomination to be housed, the local authority policy determines priority, provided that the applicant meets Hanover’s qualifying criteria as applied to all lettings.  Some local authorities have an 100% of allocations.

Where this system is in operation on a particular estate, you will see this clearly stated in the 'Overview' section of the estate page. We also provide the name of the local authority and their phone number.

Right to Rent

With effect from 1 February 2016, we are required by law (Immigration Act 2014) to conduct Right To Rent checks on applicants who will be signing a new tenancy with us.

If you accept a property with Hanover then you, and anyone living with you as their main and principle home, must provide one or several documents from the list of acceptable documents issued by the Home Office. If you do not or are unable to provide these, we are required to do further checks with the Home Office and we may not be able to house you.

Please see our Lettings 'Right to Rent' Checks helpsheet for further information, and the list of acceptable documents as issued by the Home Office.

Helpsheets to read before making a commitment to rent

Estate Management Services Helpsheet (standard print)
Estate Management Services Helpsheet (large print)

Service Charges Helpsheet (standard print)
Service Charges Helpsheet (large print)

Service Charges - What is Included Helpsheet (standard print)
Service Charges - What is Included Helpsheet (large print)

Support Services Helpsheet (standard print)
Support Services Helpsheet (large print)

Searching for a property

We recommend that you start by searching our immediately available properties to rent. If none of these properties match your requirements you can widen your search. Where a waiting list for an estate is open you will be able to apply to be added to the list. Where a waiting list is closed due to high demand, or applications are via the local authority, this will be clearly shown.

It is advisable to visit the estate you're interested in to make sure that it's right for you, especially if you have mobility or access needs. If you use a mobility scooter you'll be able to check whether the estate has storage facilities. Shared parking is available at nearly all locations, although this may vary from estate to estate.

CORE (COntinous REcording of Lettings and Sales in Social Housing in England)

CORE (COntinuous REcording) is a national information source funded by the Department for Communities and Local Government. It records information on the characteristics of both Private Registered Providers’ and Local Authorities’ new social housing tenants and the homes they rent and buy.

The Homes & Communities Agency requires us to collect information about the properties we let and the types of people we let them to. During your sign-up appointment, your estate manager will discuss this with you and, if you agree, will ask a few questions. All of the information is held anonymously and is used to regulate housing associations and forms part of our governments national statistics on housing.

You can read the CORE ‘Data Sharing Agreement’ on the Government's CORE website.