Homeowner rights & responsibilities

Major works expenditure

When we want to spend money on works which cost more than £250 per leaseholder, we will consult with leaseholders and take their views into account. This consultation process is a legal requirement and is commonly referred to as the Section 20 process. See our Section 20 Consultations helpsheet for more information.

Long term agreements

When we want to enter into a contract for services which last longer than 12 months and where the annual cost will be more than £100 per leaseholder, we will consult with leaseholders and take their views into account. Long term agreement consultations are a legal requirement and therefore come under the Section 20 process.

Selling your home

You have the right to sell your property but you will need our consent to do so. See Selling your Hanover home for more information.

Other rights

If your landlord fails in their obligation to carry out repairs

If a landlord has seriously or consistently failed in their obligations to carry out repairs, the leaseholder has the right to ask the First Tier Tribunal (Property Chamber) to issue an order forcing the landlord to complete the repair.

Legal costs

If a leaseholder goes to a First-tier Tribunal or the Upper Tribunal (Lands Chamber), because they are unable to reach agreement with their landlord about a service or a service charge, and the leaseholder wins, the law may prevent the landlord from recharging his legal costs to the residents

Right to a management audit

Right to a management audit: leaseholders can request an audit of the way in which the landlord is managing the estate. The audit will be carried out by a qualified accountant or surveyor. In most cases, at least two-thirds of the leaseholders must be in favour of the audit. Leaseholders who want the audit must pay for it and there is no power to recover these costs from the landlord. The audit does not offer any power of redress.

Right to appoint a surveyor

A recognised residents’ association can appoint a qualified surveyor to advise on any matter relating to service charges. The surveyor has rights to inspect documents and to have access to premises.

Your rights to information about your landlord

If a leaseholder makes a written request for information about their landlord, the management organisation must supply the name and address of the landlord within 21 days. If the landlord is a company then the leaseholder has the right to know the names and addresses of the directors and secretary of the company.

A leaseholder also has the right to make a search at the Land Registry to find the name of the freeholder of the property. If there is a change of landlord then the new landlord must inform leaseholders of the name and address and of any rights the leaseholders have following transfer of the freehold.

Further information can be found in our Legal Rights as a Leaseholder helpsheet.