You may find switching to Direct Debit a much easier way to pay. Simple to set up and manage, Direct Debit means payments are taken automatically from your bank or building society when they are due (on the 1st or 15th of each month).
You don’t need to worry about remembering to pay your service charge and will no longer have to enter your debit card details over the phone. In addition, Hanover cannot change agreed payment amounts without giving you written notice first, in line with the Direct Debit Guarantee.
Direct Debit is very easy to set up and can be completed by calling our Income Management team on 0330 1319837 (local network charges apply). Once you have spoken with the Income Management team, you will receive a letter confirming when the first payment will be taken. We will automatically amend the amount each year when your service charge changes. You are fully covered by the Direct Debit Guarantee.
A standing order can be used to instruct your bank to pay your rent or service charge from your bank account. Standing Order payments should be made on the 1st of each month. It is your responsibility to inform your bank of any changes in payment, for example, when the rent or service charge changes each year.
You can contact your bank to set up a standing order. You will need to have your 10-digit reference issued to you by Hanover to ensure that your payment is correctly allocated to your account.
You can make payments over the internet using your bank’s internet banking if you are registered with them for this service. If you need information on internet banking, please contact your bank. Alternatively, you can make payment at the bank by visiting your local branch. You will need Hanover’s sort code and account number shown below, plus your own 10-digit reference issued to you by Hanover.
Sort Code: 20-39-09
Account No: 00459984
A 'Swipe' payment card can be used to pay money to Hanover from most Post Offices and any shop displaying the PayZone sign. Please visit https://www.payzone.co.uk/consumers/ to find your nearest outlet. Note, some shops may charge for this service. When you use your card to make a payment, you should receive a receipt - please keep this in a safe place.
If you need to make a one-off payment, you can make a debit card payment by phoning our Income Management team on 0330 1319837 (local network charges apply). You can also call the Income Management team for any other payment enquiries.
If you're having problems paying your service charge or you need advice about your payments, please contact our Payment Advice team on 0330 1319846 (local network charges apply). They will help you to find the support you need.
The services listed below provide advice about debt and other financial matters. Your estate manager may also be able to put you in touch with local agencies that can help you.
We also have our free and confidential Be Wise service for residents. It provides practical assistance through the following:
To find out how we can help, please see our Be Wise services.