A Hanover estate and gardens

Property maintenance

Due to continued investment, all our homes meet and exceed the government’s Decent Homes Standard.

Few things affect residents' lives and the quality of their wellbeing as much as the homes they live in. A key element that supports this is the investment we make in those homes and the communities on and around estates.

Today, due to continued investment, all our homes are in good condition – meeting and exceeding the government’s Decent Homes Standard. This means they have modern facilities and components (such as windows and heating systems) and a good energy rating so that they are warm and affordable to heat. The average energy rating of Hanover homes is significantly higher than the national average.

Our commitment to our customers is to:

  • Maintain a safe and secure home and estate environment
  • Provide a good quality home with modern facilities
  • Ensure homes are affordable to keep warm
  • Supply an efficient, controllable heating and hot water system
  • Consider products and technologies to help reduce fuel poverty where possible

Health & safety

We're committed to maintaining a safe and secure home and estate environment.

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Energy & the environment

We're committed to ensuring all of our homes are energy efficient and affordable to keep warm.

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Asset Management Strategy

We've been making a number of changes to the way we deliver servicing and maintenance in Hanover homes.

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