A Hanover estate and gardens

Problems paying your rent & charges

If you're having problems with paying your rent, service or support charges, please contact our Payment Advice Team on 0330 1319846.

If you're in rent arrears, you'll need to let them know how you are trying to deal with your financial issues. They will help you by agreeing a sensible plan for repaying your arrears, making regular repayments each month to reduce the arrears.

If you're having difficulties keeping to your repayment plan, you'll need to tell us before you miss a repayment as we may be able to change the terms of your agreement. If you miss a repayment, we will have no option but to take the next step in our arrears process. This may involve issuing a legal notice or taking court action.

Where to go for help with debt

The services listed below provide advice about debt and other financial matters. Your estate manager may also be able to put you in touch with local agencies that can help you.

We also have a free and confidential service for residents that provides practical assistance through financial rights and energy advice, an energy switching service, home adaptations and contents insurance. To find out how we can help, please visit our Be Wise advice pages.