Please contact your estate manager in the first instance. If the estate manager is not available or your estate does not have one, or the repair is an emergency outside office hours (Monday to Friday, 9.00am to 5.00pm), please contact Hanover on Call on 0844 8921013, or you can use your emergency alarm system or pull your alarm cord.
You can find out more about our policies on repairs in our Information helpsheets section.
We know it’s important for you to be able to make your home your own. As a Hanover tenant, you can decorate your home as you wish as part of your tenancy conditions. Before making any other changes to your home, please check your tenancy agreement and talk to us about your plans.