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Hanover maintains the Investors in People (IIP) Gold standard

12 February 2015

Outstanding practice in relation to the leadership, management and development of people has seen Hanover Housing Association retain the Investors in People (IIP) Gold standard, first gained in 2011.

Hanover, the nationwide provider of housing for 19,000 people aged over 55, continued to meet and exceed the criteria required to maintain the standard.

The IIP assessment and accreditation is based on organisations achieving a high standard across a wide framework of measures.  

The IIP’s assessment of Hanover commended it for the significant investment it had made in training and development of its people, particularly managers. Evidence gathered by the IIP assessment suggested that this had a positive impact on performance of the managers and their teams. Hanover had not only met the criteria for the IIP standard, but ‘had considerably exceeded it’, the assessors stated.

Rona Nicholson, Deputy Chief Executive of Hanover says: ‘This is a fantastic achievement, recognising the major steps we have taken to invest in our staff, and comes on the back of our retention of the Customer Service Excellence accreditation.

‘Our staff benefit from access to a more adaptable framework of learning and development opportunities. This allows individuals to undertake learning programmes at their own pace and in keeping with their development needs.’

In addition, the IIP assessment applauded Hanover’s efforts to improve levels of employee engagement and the involvement of lone workers following the launch of desktop video conferencing technology for all staff.

Rona Nicholson adds: ‘The introduction of Microsoft Lync technology across the organisation has reaped huge dividends. It allows our geographically-dispersed staff – and especially lone workers – to maintain regular and effective communication.
‘The retention of our IIP Gold status also means our residents can be reassured that their services are being provided by an organisation, which really focuses on its people.'