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Hanover residents save over £260k thanks to Energy Wise service

9 February 2017

Energy Wise 1

As Arctic weather hits the UK, a leading national housing provider for older people is helping to ensure residents are saving money on their energy bills.

For the fifth successive year, Hanover Housing Association’s Energy Wise service has generated extra income for residents by providing ideas and advice on how they can cut their monthly energy bills and stay warm in winter.

The service has provided specialist advice to over 1,400 residents at 170 estates across England. In one case, Hanover’s Energy Advisor discovered a transposed meter in a resident’s flat, which resulted in a refund of £1,600 from the supplier.

In another instance, a resident saved over £800 by using the service. When she moved to her flat her energy supplier did not give her the opportunity to go onto a cheaper tariff. After Hanover reviewed the case, the resident was able to reclaim an overpayment along with a claim for a Warm Home Discount.

In respect of the Warm Home Discount, Hanover has helped residents save £31,500 during this winter alone, and around £53,000 since the Energy Wise service started in 2012.

Nicholas Mills, Energy Advisor at Hanover, said: 'For several years we have been seeing an increase in the cost of energy prices for consumers. Coupled with a higher cost of living this means housing providers are under pressure to ensure they are delivering the best and most affordable services to residents. By providing additional support in the form of Energy Wise, Hanover is able to help and advise people on how best to maximise their fixed incomes in order to meet the costs of living in later years.'

The Energy Wise service also provides freephone helplines to answer queries and gives individual advice to residents. To help reach as many residents as possible, the Energy Wise team has produced a quick Top 10 Energy Saving Tips guide.