07 February 2017
Value for money
Innovative Handyperson service offers additional help to residents
Hanover Handyperson Andrew Kelly is offering a new service to residents in our North region.
As well as carrying out minor repairs for Hanover, for a reasonable charge Andrew can now assist residents with jobs such as painting, installing curtain rails, putting furniture together and helping them to pack or unpack.
Andrew has been our handyperson since we launched our innovative minor repairs service in the North region in July 2015. Since then, from his base at The Orchards in Brandon, he has been on call to around 500 properties at more than 20 of our retirement and extra care estates in the Durham area.
In a typical week last month, Andrew repaired windows at five estates and doors at four. He boarded a loft, fitted an air vent, took out a kitchen unit, installed three medicine cabinets with locks, repaired a table and scoped a ramp. He also put together two chairs for a resident, as a private job.
The handyperson service has proved to be highly efficient, trusted and popular with residents. Repairs are carried out more quickly and with prompt paperwork for staff. The scheme also offers excellent value for money.
Meanwhile, residents feel totally reassured when Andrew pulls up in his distinctive black van, complete with uniform and badge, and a willingness to listen.
With the new offer to residents, we expect the handyperson scheme to continue going from strength to strength. Finding a trusted tradesperson for small household jobs can be difficult for anyone, but especially for people who are older or vulnerable. We are delighted to bring this valuable optional service to our North region residents.