We are committed to protecting the personal information that you provide, and recognise the importance of being clear about how we intend to use it.
All personal information provided by you through this website (the Website) will be under the control of Anchor Hanover Group acting as Data Controller and in line with the General Data Protection Regulation (EU) 2016/679 (GDPR). Our registered office is The Heal's Building, Suites A&B, 3rd Floor, 22-24 Torrington Place, London, WC1E 7HJ. We are registered with the Information Commissioner's Office (ICO) and our registration number is Z7000835.
This privacy notice explains how we may use any personal information we collect about you when you use the Website. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from November 2018.
Personal information is information that alone or combined with other information may identify you. Under the GDPR personal data is defined as:
“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
We do not consider personal information to include information that has been anonymised so that it does not allow you to be identified.
When you visit the Website we may ask you for personal information to allow us to contact you to deal with your request or enquiry. This may be collected when you enter your details into any of the forms within the Website, such as those we have provided to contact us or provide us with feedback on our services. It may also be collected when you correspond with us by telephone, email or otherwise. We may also collect information about your activity whilst you use the Website or if you share any of its content by clicking the social media buttons.
The information we may collect from you includes the following personal information:
An IP address is a number that can uniquely identify a computer or network device on the internet.
We process the information held about you for a number of reasons and upon different legal bases depending on the reason for which we have collected or obtained your personal information. The main reasons we process your information are:
The personal information that you give to us via the Website may be transferred to our third party providers who undertake the following online services on our behalf. These organisations are:
We may also share your information with other organisations in the following circumstances:
Any third parties that we share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of it in line with Anchor Hanover’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
All the above organisations will process your personal information inside the EEA.
Where you have expressed an interest through submitting an enquiry or requesting information, we may wish to contact you for marketing purposes to promote other related Anchor Hanover services to you or to ask you to take part in our survey. This could be by post, telephone, email or text message. We will give you the opportunity to opt out of receiving such marketing materials from us when we collect your information and each time we contact you we will check that you are happy to continue to receive further direct marketing. You can opt-out of receiving marketing material form us at any time by contacting us using the details shown below. We will not pass your personal details on to any other organisation for the purposes of marketing.
If you no longer wish us to contact you, please let us know by email to firstname.lastname@example.org or by using any of the other contact methods in the "How to contact us" section below or on the Contact us page of the Website.
Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. Anchor Hanover is required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business and sector requirements and agreed practices. All retained personal information we hold is subject to the controls of our data protection and retention policies. Further details of our retention policy can be obtained by emailing email@example.com.
Your personal information will be under the control of Anchor Hanover as detailed in this notice. However, the security of your data transmitted to and from the website cannot be guaranteed and is entirely at your own risk, as the internet is never completely secure.
We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it. The date of subsequent revisions of this policy will be recorded at the beginning of this notice.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Anchor Hanover at your request, can confirm what information we hold about you and how it is processed. If Anchor Hanover does hold personal data about you, you can request the following information:
In the event that we need to establish your identity before responding to a request to exercise your rights we may request that you provide us with ID, for example passport, driving licence, birth certificate, utility bill (from last 3 months).
If you would like a copy of some or all of your personal information, please contact us by completing the Subject Access Request form. No charge will be made for this service.
We want to make sure our personal information is accurate and up to date. By using the contact methods below or the Contact us page of the Website, you may request that we correct or remove information you feel is inaccurate.
Please note that if you contact us by telephone, your call maybe recorded for training and quality purposes.
You also have the right to complain to the ICO about how we have processed your personal data. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 1231113 or through the website www.ico.org.uk.
To see how we handle the privacy and personal information of customers, please read our Customer Privacy Notice (pdf, 168kb).