Opportunity
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Time commitment
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Other information
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Coffee mornings
A great way to meet your neighbours and estate manager and chat with them about what is going on at your estate. |
Drop in as and when you wish
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Ask your estate manager for further details |
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Complaints
We welcome feedback from residents. If you wish to make a complaint, please speak to your estate or housing manager, who will try to resolve the issue as quickly as possible.
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Only the time it takes you to write or telephone your complaint and to read response letters
Occasionally we may wish to meet with you to discuss your complaint. |
If you find you cannot resolve a problem with the help of your estate manager, contact us on 01480 475069 or email complaints@hanover.org.uk |
Estate consultations
If we’re considering making changes to the way we do things or are planning to introduce a new service, we often organise consultations at estates to gather a wide range of views. |
Time commitment will vary depending on the topic of the consultation |
We will inform you about how to take part in a consultation at the time |
Focus groups
To explore how residents feel about our current services or plans for future services. These collective discussions are often facilitated by an experienced researcher, in order to make sure all attending can have their say. |
Half a day
Intouch members can decline to take part in any focus group
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Join our Intouch panel to receive invitations to focus groups |
Greenshoots Panel
Resident and staff panel members score applications to our Greenshoots grant scheme and decide which projects receive funding. |
1-2 hours a month to review applications
2 hour in-person meetings, held once or twice a year |
You can review applications from home and telephone or email your score |
Hanover Communities Council
A national residents’ group that co-ordinates resident scrutiny activity and holds our senior leaders to account. |
3-4 hours a month, with occasional days for training and in-person meetings |
Meetings held online, by telephone and in person |
Ideas And Creativity Group
A national group that helps bring good ideas from residents to life. The group is currently developing a suggestion scheme for residents. |
3-4 hours a month, with occasional days for training and in person meetings |
Meetings held online, by telephone and in person |
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Intouch
Hanover’s national residents’ consultative panel. We regularly send Intouch members invites to take part in focus groups, surveys, working groups and other engagement activities. Please join Intouch if you would like to receive invitations to these events.
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We will inform you of the time you need to commit in any invitation to an Intouch activity.
You can decline to take part in any activity to which you’re invited
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Oversight And Intelligence Group
A national group that monitors Hanover’s performance and undertakes scrutiny reviews of particular service areas. |
3-4 hours a month, with occasional days for training and in person meetings |
Meetings held online, by telephone and in person |
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Local Agreements
An opportunity to get involved with collective resident decisions about how your estate is run. Your local agreement is a document that records these decisions. We hold regular consultations with residents to agree the content.
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Time commitment will vary depending on the decision in the local agreement that is being reviewed |
Ask your estate manager for further details |
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Local estate meetings
Estate managers regularly hold local meetings or coffee mornings to listen to residents’ views.
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Drop in to estate meetings as and when you wish |
Ask your estate manager for further details |
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Residents’ Associations
Organisations set up by residents so that they can work together to become more involved in and improve the estate they live in.
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Your association can tell you about opportunities to get involved and the time you need to commit |
Ask your association or estate manager for further details |
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Resident Complaints Panel
Panel members provide an independent review of residents’ complaints that are unresolved after having gone through our one stage complaints process.
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1 hour a month |
Meetings held by telephone |
Residents’ groups and social clubs
These groups create opportunities for residents to socialise, take part in activities, fundraise and develop projects to improve their health, wellbeing and the quality of life on their estate. |
Time commitment will vary depending on the group or social club you are interested in |
Ask your social club or estate manager about what is going on at your estate |
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Satisfaction surveys
Every few years we send a random sample of residents a STAR survey, asking how satisfied they are with aspects of our service.
We may send you a short satisfaction survey to complete shortly after you have received a service from us.
For example, a contractor has recently completed a repair in your home.
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10 minutes |
We may send you a short satisfaction survey when you have received a service from us |
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Service Development Model/Asset Management Strategy Review Panel
This group has an oversight of Hanover’s project to develop a new service model and the changes to how we manage planned maintenance. It acts as a critical friend to ensure that the needs of residents are at the heart of this project.
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1-2 hours a month, with occasional days for training and in person meetings |
Meetings held online, by telephone and in person |
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Short surveys
Surveys are a great way to tell us what you think, without having to leave the comfort of your own home. We regularly send short surveys to Intouch members, asking them to answer questions about one of our services.
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10 mins – 1 hour per survey
Intouch members can decline to take part in any survey sent
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Join our Intouch panel to receive invitations to take part in short surveys
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