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Back to Planned maintenance

What is included

There are lots of different services and works that we have a responsibility to deliver across our estates. We have grouped them together into 19 categories, or ‘packages of work’. These describe the different types of services and works that make up planned maintenance. 

Some of those works will be paid via rental income from tenants. Some will be paid for via homeowner and tenant service charges.

Because of this, only some packages, or services contained within them, may apply to you. This could depend on:

  • The type of property you live in
  • The services provided on your estate
  • The services you pay towards through your service charge
  • The amount you pay towards those services through your service charge

The list below gives the different packages of works. You can view the full description for packages 1 and 5 by clicking on the link next to each package. The full description for all remaining packages will be provided once the Notice of Intention has been issues later in 2018.

No.
Package name
Example of what this could cover
1

Planned works (see Section 20 Packages 1 fuller description of works and services)

Replacement of kitchens, bathrooms, windows, doors, fire lighting and decorating
2a Domestic heating installations Installing a new boiler or heating system inside your home (if Hanover has a responsibility to maintain it)
2b Domestic heating servicing and repair Carrying out a regular service of the boiler (if Hanover has a responsibility to maintain it)
 3a Communal heating installations Replacement of a shared heating system providing heating and hot water to an entire estate
 3b Communal heating  servicing and repair Carrying out a regular service and repairs of heating systems that supply heat and hot water to an entire estate
 4 Electrical testing services Testing and safety checking to make sure that any electrical equipment and wiring Hanover has a responsibility to maintain is safe
 5 Warden control (see Section 20 Packages 5 fuller description of works and services) Installation, servicing and repair of shared alarm call systems that link with Hanover’s on Call team to assist residents in distress
 6 Building security Installation of a range of physical building  security measures, such as CCTV, car park barriers and security gates
 7 Fire safety servicing and remedials Carrying out regular checks, servicing and repairs on fire safety systems on Hanover estates, such as automatic smoke vents and emergency lighting
 8a Passenger lift installation Installing a new lift or refurbishment of an existing passenger lift
 8b Passenger lift servicing and repairs Carrying out regular servicing and repairs of a passenger lift
 8c Stairlift servicing, repairs and installation Installing a new stairlift and regular servicing and repairs of existing stairlifts
 9a Asbestos sampling and testing Ahead of any planned works being undertaken, carrying out tests for areas with known or suspected asbestos
 9b Asbestos removal Professional removal of asbestos
 10 Consultancy Framework Specialist advice from professionals who are experts in a particular field
 11 Assisted bath servicing and install Installing and servicing specialist baths that are adapted to be safer and more accessible  
 12 Catering equipment servicing Servicing the kitchen appliances at estates where food is prepared by Hanover or another supplier
 13 Lightning protection and fall arrest Servicing and maintenance of lightning strike protection systems installed on Hanover estates
 14 Waste and cold water pump servicing Carrying out regular servicing and repairs of water and waste pumps
 15 Energy performance certification Certification services and provision of a database for the energy ratings of our buildings
 16 Gas safety audits Regular checks by qualified professionals to make sure our gas servicing and repairs contractors are carrying out their servicing safely and to the standards required
 17a Water risk assessments Regular checks by qualified professionals to make sure our water  testing contractors are carrying out their services safely and to the standards required
 17b Water safety testing Carrying out regular tests to make sure water supplies are safe and free from any legionella risk
 18 Materials contracts Providing a standard set of materials and supplies that are used across Hanover estates
19 Catering kitchen installations  Installing new kitchens on estates where Hanover prepares residents’ meals