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How to report a repair in your home

You should contact your estate manager in the first instance to report a repair.

If the estate manager is not available or your estate does not have one, or the repair is an emergency outside office hours (Monday to Friday, 9.00am to 5.00pm), please contact Hanover on Call on 0844 892 1013, or you can use your emergency alarm system or pull your alarm cord.

You can find out more about our policies on repairs in the following helpsheets:

  • Repairs
    An explanation of the repairs Hanover is responsible for and the repair reporting process.
  • Repairs Response Times
    Guidance on the different types of repairs and the timescales for each one to be completed.