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Invoicing & payment

Goods, services and works should only commence after receiving a purchase order form or a signed contract from Hanover.

How do I prepare my invoice?

All original invoices must quote a valid purchase order number. Co-operating with this policy is the best way to ensure that you are paid promptly.

Where do I need to send my invoice?

All invoices must be sent to our Accounts Payable Team by email or post:

Accounts Payable
Hanover Housing Association
Nelson House
Alington Road
Little Barford
St Neots
PE19 6RE
Email: apinvoices@hanover.org.uk

Standard payment terms

The standard term of payment is for Hanover to pay the supplier within 28 days of receipt of the invoice, except where an invoice is in dispute. Our standard Terms and Conditions to all purchase orders can be found in our Standard Terms and Conditions of Purchase.

How will I be paid?

Hanover will make payment by BACS (electronic bank transfer) - please ensure we have the correct bank details for your organisation on file.

Who do I contact in the event of a complaint or dispute about the payment of an invoice?

If there is a dispute on the invoice, please discuss this with the contact who awarded the work to you.

If you are querying a payment, you can contact the Accounts Payable team on 01480 223100 or via email to accounts.payable@hanover.org.uk. Office hours are Monday to Friday, 9am to 5pm.