A Hanover estate manager chatting with residents

Access to care

We can provide help and advice to residents who wish to access local care services.

Extra Care

At our Extra Care locations we can provide help and advice on how you can access local care services. Personal care can include:

  • Help with getting up, washing and dressing, and going to bed
  • Assistance with housework, cleaning and shopping
  • Helping you to prepare meals, or preparing or providing meals for you
  • Providing assistance in relation to other medical or health needs

On most of our Extra Care Housing estates there’s a dedicated care team based on site. This team works closely with the estate manager to ensure residents have access to the personal care services they need.

Having a care assessment

Before you move to an Extra Care Housing estate, you'll be required to have a care assessment. This will enable us to fully understand your needs. The criteria used for assessing needs vary depending on location. Your local estate manager will be able to provide you with more detailed information about the care assessment process for their estate. You can find out more by visiting our How to apply for Extra Care Housing page. If you live in a Retirement Housing property, your estate manager will be able to help you to access support from local care providers if required.

Paying for care and support

If you live in a property that is managed by Hanover, some of the services provided will fall under the heading of support charge. Examples include: responding to individual emergency alarm calls, regular visits to certain residents, and discussing any adaptation requirements (such as needing a shower instead of a bath). In some cases, these are funded by the local authority. Our Support Services helpsheet contains information on this subject. Financial assistance may be available to help with care and support costs - please visit our Money Wise page to find out more.

Anchor care homes

If you think you may be ready for care or if someone you love is finding it increasingly difficult to maintain the lifestyle they are used to, we've made it as easy as possible to make that initial enquiry. Anchor Hanover Group has over 100 care homes across England, so it’s likely there is one near you.

We believe you should be able to choose how you live in later life, and through our care homes division we're able to offer you the additional support you may need. With over 50 years’ experience, we're committed to providing good quality housing and care so everyone can have a home where they love living. We are dedicated to getting to know each of our customers as individuals. We strive to build relationships based on trust and respect, to ensure that we maintain the highest possible standards of care.

Please see our You can stay with us leaflet for more information on our care homes offering.

Having a care assessment

Before you move to a care home, you will need to have a pre-admission assessment. This will help us to fully understand your needs. The care home manager will be able to provide you with more detailed information about the pre-admission assessment process. Please visit the Our care pages on the Anchor website for more information.

Paying for care and support

Care home fees in England can vary substantially from provider to provider and from location to location. It is usual for residents in care homes to contribute towards the cost of their own care. Some people have the resources to pay for their care in full, while others make means-tested contributions. Please visit the Care home fees section on the Anchor website for further details.