Hanover on Call supports more than 22,000 Hanover residents across England. The service delivers an independently accredited alarm call monitoring and telecare assistance 24 hours a day, 365 days a year.
Hanover on Call is dedicated first and foremost to providing the highest quality helpline service to support Hanover residents to live independently in their homes. We achieve our mission by providing a timely, accurate and professional service at each and every resident contact.
Alarm equipment will typically include pull-cords or pendants. If you are a new resident, your estate manager will be able to explain how the Hanover on Call service works.
Residents can contact Hanover on Call by calling 0844 8921013* or 01249 443930**, or by activating alarm equipment if this is installed in their property.
*Calls cost 5p per minute from a BT landline, calls from other operators and mobile providers may vary and will be charged at their standard rates
**Typical rates from a BT landline are 10p per minute, calls from other operators and mobile providers may vary and will be charged at their standard rates
Telecare (also known as assistive technology) can help residents who are frail or disabled to continue to live independently. Telecare can be provided by an individual’s local authority, with Hanover on Call providing the monitoring service.
There is a wide range of telecare equipment that can be used to help residents remain in their home. Examples include:
More advanced and sophisticated telecare equipment is constantly being developed and is available for an increasing range of situations. We work closely with care agencies and social services departments to ensure that residents are supported with appropriate telecare equipment and monitoring services if required.
Further details can be found in the following helpsheet: