A Hanover estate manager chatting with residents

Get involved

Consultations, coffee mornings, focus groups, local estate meetings and more.

National and regional consultations

There are no national or regional consultations currently taking place.

Engagement opportunities for residents

To find out more about any of the opportunities listed below, please contact our Service Development Team on 01784 446117 or via email to engagement@hanover.org.uk. Information listed under the 'Time commitment' column is not exact, but provides you with an indication of the amount of time you may need to put aside for to take part.

A great way to meet your neighbours and estate manager and chat with them about what is going on at your estate.
Time commitment: drop in as and when you wish.
Other information: ask your estate manager for further details.

We welcome feedback from residents. If you wish to make a complaint, please speak to your estate or housing manager, who will try to resolve the issue as quickly as possible.
Time commitment: only the time it takes you to write or telephone your complaint and to read response letters.
Other information: occasionally we may wish to meet with you to discuss your complaint.

If we’re considering making changes to the way we do things or are planning to introduce a new service, we often organise consultations at estates to gather a wide range of views. 
Time commitment: this will vary depending on the topic of the consultation.
Other information: we will inform you about how to take part in a consultation at the time.

To explore how residents feel about our current services or plans for future services. These collective discussions are often facilitated by an experienced researcher, in order to make sure all attending can have their say.
Time commitment: half a day.
Other information: join our Intouch panel to receive invitations to focus groups.

Resident and staff panel members score applications to our Greenshoots grant scheme and decide which projects receive funding meetings or coffee mornings to listen to residents’ views.
Time commitment: 1-2 hours a month to review meetings as and when you wish.
Other information: You can review applications from home and telephone or email your score.

A national residents’ group that co-ordinates resident scrutiny activity and holds our senior leaders to account.
Time commitment: 3-4 hours a month, with occasional days for training and in-person meetings.
Other information: meetings held online, by telephone and in person.

A national group that helps bring good ideas from residents to life. The group is currently developing a suggestion scheme for residents.

Time committment: 3-4 hours a month, with occasional days for training and in person meetings.
Other information: meetings held online, by telephone and in person.

Hanover’s national residents’ consultative panel. We regularly send Intouch members invites to take part in focus groups, surveys, working groups and other engagement activities. Please join Intouch if you would like to receive invitations to these events. 

Time commitment: We will inform you of the time you need to commit in any invitation to an Intouch activity.
You can decline to take part in any activity to which you’re invited.

A national group that monitors Hanover’s performance and undertakes scrutiny reviews of particular service areas.

Time commitment: 3-4 hours a month, with occasional days for training and in person meetings.
Other information: meetings held online, by telephone and in person.

An opportunity to get involved with collective resident decisions about how your estate is run. Your local agreement is a document that records these decisions. We hold regular consultations with residents to agree the content.

Time commitment: Time commitment will vary depending on the decision in the local agreement that is being reviewed.
Other information: ask your estate manager for further details.

Estate managers regularly hold local meetings or coffee mornings to listen to residents’ views.

Time commitment: drop in to estate meetings as and when you wish.
Other information: ask your estate manager for further details.

Organisations set up by residents so that they can work together to become more involved in and improve the estate they live in.

Time commitment: your association can tell you about opportunities to get involved and the time you need to commit.
Other information: ask your association or estate manager for further details.

Panel members provide an independent review of residents’ complaints that are unresolved after having gone through our one stage complaints process.

Time commitment: 1 hour a month.
Other information: meetings held by telephone.

These groups create opportunities for residents to socialise, take part in activities, fundraise and develop projects to improve their health, wellbeing and the quality of life on their estate.

Time commitment: Time commitment will vary depending on the group or social club you are interested in.
Other information: ask your social club or estate manager about what is going on at your estate.

Every few years we send a random sample of residents a STAR survey, asking how satisfied they are with aspects of our service.  We may send you a short satisfaction survey to complete shortly after you have received a service from us. For example, a contractor has recently completed a repair in your home.

Time commitment: 10 minutes.
Other information: We may send you a short satisfaction survey when you have received a service from us.

This group has an oversight of Hanover’s project to develop a new service model and the changes to how we manage planned maintenance. It acts as a critical friend to ensure that the needs of residents are at the heart of this project.

Time commitment: 1-2 hours a month, with occasional days for training and in person meetings.
Other information: meetings held online, by telephone and in person.

Surveys are a great way to tell us what you think, without having to leave the comfort of your own home. We regularly send short surveys to Intouch members, asking them to answer questions about one of our services.

Time commitment: 10 mins to 1 hour per survey.
Intouch members can decline to take part in any survey sent.
Other information: join our Intouch panel to receive invitations to take part in short surveys.